Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Niwot
Posted 26 Nov 2024
Although the staff and property were fine when I got there, I waited for the shuttle for 30 minutes (10pm) while trying to call to confirm its frequency. When I finally got through after calling five times and letting the phone ring, ring and ring, I was told the shuttle stopped at 7pm that day - even though it's listed as working until 11pm. Would have been good information to have.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Anthony,Thank you for sharing your feedback. We are glad that you liked our property and that our staff left a positive impression on you. However, we’re sorry to hear about the inconvenience you experienced with the shuttle service. This is certainly not the experience we want for our guests. We appreciate you bringing this to our attention, and we will continue to work to improve our timeliness for all our shuttle requests. Your patience is truly appreciated, and we hope to have the opportunity to serve you better in the future.Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Mark, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn DFW North Grapevine; we hope to see you again soon. Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Patrick,Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler from RUSTON
Posted 17 Nov 2024
The room is very good.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Mu,Thank you for the fantastic review of Hilton Garden Inn DFW North Grapevine! We are happy you found your room relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Jerry,We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Friendly staff
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Christine, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at Hilton Garden Inn DFW North Grapevine.Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Poorly staffed, but that’s what you usually get today
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Shaun, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear KAORI,Thank you for the wonderful rating for Hilton Garden Inn DFW North Grapevine! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Stacey,Thank you for the wonderful rating for Hilton Garden Inn DFW North Grapevine! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Cynthia GutierrezGeneral Manager
by A verified traveler
Posted 1 Oct 2024
It was wonderful. Great staff!
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Davina,Thank you for choosing Hilton Garden Inn DFW North Grapevine and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Cynthia GutierrezGeneral Manager
