Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Good
by A verified traveler from Wichita Falls
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Ross, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Jeffrey Chen, GM
by A verified traveler
Posted 2 Jan 2025
The managers reception and cooked to order breakfast are an excellent perk!
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Dusty, Thank you for taking the time to leave us a review. We are delighted to hear that our delicious breakfast and the manager's reception contributed to a fantastic stay. It was a pleasure to host you, and we hope to welcome you back again soon. Best, Jeffrey Chen, GM
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Eugenio, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Jeffrey Chen, GM
by A verified traveler
Posted 30 Dec 2024
Great hotel
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Kendal, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Jeffrey Chen, GM
by A verified traveler
Posted 30 Dec 2024
The Supervisor was nice. But 2 front desk staffs (both female) were very bad attitude 😒. I give 5 on Staff & Service for the sake of the Supervisor.
Room is nice, just little old/rusted in the restroom.
Pool is kinda small for the amount of Guests they have during weekend.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Dinh Chuong, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again, and we look forward to your next visit. Best, Jeffrey Chen, GM
by A verified traveler
Posted 29 Dec 2024
We loved the open lobby with a huge amount of seating for hanging out and playing games. The breakfast buffet was great! Only thing that I noticed was that the bathroom floors were a little dated with cracked/missing grout. Overall, we enjoyed it and would stay there again!
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Kelsey, We truly appreciate hearing from our guests who express their desire to stay with us again! Thank you for your valuable feedback, which also highlights areas for improvement. We are dedicated to being the best hotel in the area, and your thoughts help us reach that goal. We hope you find a reason to visit us again soon! Best, Jeffrey Chen, GM
by A verified traveler
Posted 29 Dec 2024
1. Unsolicited calls and people knocking to our room door at midnight.
2. Shower maintenance issues (shower faucet handle came loose).
3. Huge water leak at restaurant causing a literal waterfall in the buffet area.
Note: Staff trying their best, but hotel needs serious attention.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Manuel, I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion. We hope to see you again. Sincerely, Jeffrey Chen, GM
by A verified traveler
Posted 27 Dec 2024
Location
Comment from Hotel Management
27 Dec 2024 by GM, Hotel Management
Dear Douglas, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us! Best, Jeffrey Chen, GM
by A verified traveler
Posted 27 Dec 2024
Convenient
Comment from Hotel Management
27 Dec 2024 by GM, Hotel Management
Dear ROBERT, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Jeffrey Chen, GM
