Ratings based on 891 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
good location - shuttle to casino
by A verified traveler from Littleton
Posted 19 Nov 2024
Undergoing major renovation which wasn't aware when making reservation. Evening desk clerk not very welcoming but morning desk clerk fine. Restaurant on premises very good. Will stop again once renovations are complete.
Comment from Hotel Management
20 Nov 2024 by Joe, General Manager, Hotel Management
Hi Nancy, Thank you for staying with us and for your feedback. My apologies for any inconvenience you had during your stay, Our renovations are on schedule to be completed by Spring 2025. We hope you will visit us again. We appreciate your business.
by A verified traveler
Posted 11 Nov 2024
Was here for a banquet. The food was absolutely great! As were the servers there. Went after to check in, as check in time was 4pm and it was 4:30 but never got a room until 5:40. The bed was clean, the trash cans had new bags but there was debris all over the floors. I wasn't calling the front desk bc of how little they cared about actually getting me into a room I paid for and just kept saying I have to wait! Never again! I only stayed here because of the banquet. I will happily drive elsewhere after an event then ever stay in another holiday inn.
Comment from Hotel Management
14 Nov 2024 by Joe, General Manager, Hotel Management
Hi Denise, Thank you for staying with us and for your feedback. My apologies for any inconvenience during you stay. We appreciate your business.
by A verified traveler
Posted 10 Nov 2024
Had a great quick stay. Helpful staff
Comment from Hotel Management
12 Nov 2024 by Joe, General Manager, Hotel Management
Hi Rebecca,Thank you for staying with us and for your feedback.I'm glad you had a great stay with us! Our staff works very hard to provide a great stay for all of our guests. Safe travels!
by A verified traveler from Monmouth
Posted 5 Nov 2024
Convenient clean and pet friendly
Comment from Hotel Management
5 Nov 2024 by Joe, General Manager, Hotel Management
Hi Darlen,Thank you for staying with us and for your feedback. I'm glad you enjoyed your stay, and your pet is always welcome!We appreciate your business.
by A verified traveler
Posted 2 Nov 2024
Beyond being outdated, there was black mold in the shower, multiple spiders crawling in the shower and sink, there were crumbs in the pullout sofa bed, and the heating/cooling system made the loudest humming noise that would only stop when the system was completely turned off.
Comment from Hotel Management
2 Nov 2024 by Joe, General Manager, Hotel Management
Hi Mario, Thank you for your feedback.My apologies for any inconvenience you had during your stay. I have shared your comments with our Housekeeping and Engineering departments so they can check in to the issues you brought up.You may have seen one of the several signs throughout the hotel showing that we are starting a complete renovation of all guest rooms and property. We are looking for to its completion in the Spring. We appreciate your business.
by A verified traveler
Posted 30 Oct 2024
Awful noisy and needs remodeled
Comment from Hotel Management
1 Nov 2024 by Joe, General Manager, Hotel Management
Hi Tracie, Thank you for staying with us and for your feedback. You may have seen one of the many signs that say we are starting a complete renovation. We are looking forward to its completion in the Spring.We appreciate your business.
by A verified traveler
Posted 29 Oct 2024
The staff was friendly but i could barely understand what he was saying. They are in the progress of updating and used the pictures of the updated rooms to advertise. That wa misleading. My was was very outdated. It had cracks and holes. Visible stains on the furniture. A small tv. And all i heard all night was traffic outside.
Comment from Hotel Management
1 Nov 2024 by Joe, General Manager, Hotel Management
Thank you for staying with us and for your feedback.My apologies that we did not meet your expectations. We are in the middle of a complete renovation, but there are no misleading pictures on our website. Guest room renovations begin in 10 days. So far all new windows have been put on the building, the indoor pool has been renovated and new door locks were installed.We hope you will be back to see us in the Spring when the rooms are complete.We appreciate your business.
by A verified traveler from Colorado Springs
Posted 28 Oct 2024
It looks like they are getting ready to start renovations.
They should not be rent out ANY rooms with in the deplorable conditions of the rooms. My room looked like someone with animals had lived in the room.
Lampshades broken, carpet pulled up, stained, and bubbling, furniture with huge scratches and gouges. It was not in condition to rent out!
Comment from Hotel Management
31 Oct 2024 by Joe, General Manager, Hotel Management
Thank you for staying with and for your feedback.My apologies for any inconvenience you experienced during your stay, As you saw, complete hotel renovations are in progress. I'm glad to hear you had no complaints with your super-comfortable mattress and bedding, your clean, hot shower, your safety and security and the ease and efficiency that our staff checked you in and out.I hope you come back to see us in the Spring when the renovations are complete. We appreciate your business.
by A verified traveler
Posted 26 Oct 2024
Nice place no issues
Comment from Hotel Management
26 Oct 2024 by Joe, General Manager, Hotel Management
Thank you for staying with us. We appreciate your business.
