Ratings based on 774 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Plenty of parking.
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us on your recent trip to Grants Pass. We appreciate it very much and we appreciate the amazing review. Thank you again and we look forward to your next visit so we can continue to earn your business in Grants Pass.
by A verified traveler from Las Vegas
Posted 21 Oct 2024
Room was pretty much standard issue for Hi Express. Shows it’s age a little, but everything was fine. Staff very friendly and helpful
Comment from Hotel Management
22 Oct 2024 by CNM, Hotel Management
Dear Steven,Thank you for taking the time to review our property! We are very glad to receive your positive feedback, and certainly hope you might have another chance to join us at a different opportunity!
by A verified traveler
Posted 12 Oct 2024
Staff was excellent. My dog loved the grassy pet area!
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us on your recent trip to Grants Pass. We appreciate it very much and we appreciate the amazing review. We love our furry travelers and we are glad your dog enjoyed their stay with us. Thank you again and we look forward to your next visit so we can continue to earn your business in Grants Pass.
by A verified traveler
Posted 10 Oct 2024
Easy acsess, convenient parking.
Comment from Hotel Management
10 Oct 2024 by CNM, Hotel Management
Hey there David!Thank you for giving us a full rated review! We are so happy to hear that you enjoyed your stay with us. Please come back to join us again soon!Sincerely,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us on your recent trip to Grants Pass. We appreciate it very much and we appreciate the amazing review. Thank you again and we look forward to your next visit so we can continue to earn your business in Grants Pass.
by A verified traveler
Posted 9 Sep 2024
The guy Mike who checked us in was wonderful. Can’t say enough about how pleasant he was and very professional
Comment from Hotel Management
10 Sep 2024 by CNM, Hotel Management
Dear Joseph,Thank you for taking the time to review our location! We are so happy our agent left such a good impression, and will be sure to pass on the message. Please join us again soon!Sincerely,
by A verified traveler
Posted 12 Aug 2024
Check in staff told me that there was no such thing as a one bedroom suite with a solid door between the bedroom and the living room, even though I’d called ahead and someone on staff did tell me exactly which room to reserve for exactly this feature. They even argued with me about it and implied that I was the one who made the mistake. Then when we entered the room lo and behold there was a door. Front desk staff should know basic room inventory and features and avoid gaslighting guests if they are poorly informed.
Comment from Hotel Management
12 Aug 2024 by Jay, Hotel Management
Good morning Marina, Let me first Thank you for choosing to stay with us here at the Holiday Inn Express - Grants Pass and expressmy deepest apologies you were made to feel the way you did. I have spoken with our agents and althoughwe are aware of the features and offerings at our property as noted in your review and we were able to guide you a room with that feature, there is an agent who was not aware fully of our room features which caused this incidentat check-in. Please know that we have taken steps to correct this issues, and again apologize that you had a bad experience at our property.We look forward to hosting you on a future trip. Thank you, Jay K. Holiday Inn Express - Grants PassFront Office Manager
by A verified traveler
Posted 11 Aug 2024
all staff was pleasant and accommodating.
Comment from Hotel Management
12 Aug 2024 by Jay, Hotel Management
Kelli - Thank you for giving us a perfect score on your review. We do appreciate that. We hope you will choose to stay with us in the future when you travel through Grants Pass. Until then, have a great day!
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
10 Aug 2024 by CNM, Hotel Management
Hey there Sarah,Thank you for taking the time to review our property, though we are sorry to see that it wasn't completely up to your liking! We hope you can join us again for a better experience.Sincerely,
by A verified traveler
Posted 5 Aug 2024 on Orbitz
Comment from Hotel Management
1 Sep 2024 by Jay - Front Desk, Hotel Management
Thank you David for taking time to review our property!
