Ratings based on 870 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
The assessbility was perfect for my husband with his mobility scooter
Comment from Hotel Management
10 Dec 2024 by Mike Stenson, Hotel Management
Dear Janice,Thank you for sharing your experience. It's heartening to hear that the accessibility met your husband's needs with his mobility scooter. We strive to ensure our facilities are accommodating for everyone, and your feedback reaffirms our commitment. If there's anything else we can do to further assist or improve, please let us know.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 20 Nov 2024
This was my second stay and it was as enjoyable as the first time Lovely quiet room over looking the golf course with everything i needed
Comment from Hotel Management
21 Nov 2024 by Mike Stenson, Hotel Management
Dear Susan,Thank you for choosing to stay with us again and for sharing your experience. We're delighted to hear that your second visit was just as enjoyable as the first. It's wonderful that you appreciated the peacefulness of your room with its lovely view of the golf course. We strive to provide everything our guests need for a comfortable stay, and it's gratifying to know we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit!RegardsMike StensonGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Lovely hotel and room. Just let down a touch by breakfast. Cold options great but the hot options had run out at 9.30am. Staff seemed very reluctant and slow to top up the basics such as eggs, tomatoes and mushrooms
Comment from Hotel Management
18 Nov 2024 by Mike Stenson, Hotel Management
Dear Paul,Thank you for your candid feedback regarding your recent stay. We're delighted to hear that you found the hotel and room to be lovely. However, it's disappointing to learn that breakfast didn't meet your expectations. We sincerely apologise for any inconvenience caused by the delay in replenishing the hot options. Rest assured, we'll address this with our team to ensure improvements are made promptly. We hope to have the opportunity to welcome you back and provide a more satisfying breakfast experience in the future.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Mike Stenson, Hotel Management
Dear Peter,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Mike Stenson, Hotel Management
Dear Andrew,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Mike Stenson, Hotel Management
Dear Michelle,Thank you for taking the time to post a review of your recent visit to our Hotel. I am sorry it does not appear that you enjoyed your visit. Team Belton Woods take guest feedback and the delivery of a great experience very seriously. Should you have the time, please would you email us to advise what marred your visit so that we can address the issues you encountered.Yours sincerelyMichael StensonGeneral Manager
by A verified traveler
Posted 23 Sep 2024
The lighting in the room and bathroom was really dim.
Comment from Hotel Management
24 Sep 2024 by Mike Stenson, Hotel Management
Dear Julie,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
20 Sep 2024 by Mike Stenson, Hotel Management
Dear Ian,Thank you for the 4 Star review. Team Belton Woods look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 18 Sep 2024 on Hotels
Extremely overpriced.
The quality for what youre paying for is shockingly low. The hotel is fine, the interior of the communal areas is lovely, and the room was clean. It was a nice hotel.
However, it is definitely not worth what it is priced as.
The service of the meal was extremely slow (1 hour wait) for not particularly nice food and again, high priced.
Further, when checking in, the reception told us not to book the restaurant, to eat in the bar, as it was "busy tonight". When we arrived at the bar, it was no longer serving food so we had to then go to the restaurant where there were plenty of tables free but we were treated strangely when advised we had not booked... a mess.
The room - lights wouldnt turn on. Plugs were blocked so shower turned into a bath. The mini-fridge was extemely loud. Then outside, at 630am, a lawnmower starts!
When I expressed a concern this morning, no care was given.
Usually, I would not care, the standard was fine for a quick trip. But at £184 for a 1 night stay + 32pp meal (for 1 course), I am highly disappointed.
Comment from Hotel Management
19 Sep 2024 by Mike Stenson, Hotel Management
Dear Tom,Thank you for sharing your detailed feedback. I'm truly sorry to hear about your disappointing experience. While it's good to know that you found the hotel clean and the communal areas lovely, it’s clear that several aspects did not meet your expectations, especially considering the price.I understand how frustrating it must have been to deal with slow meal service, misleading advice from reception, and room issues such as lighting problems and a noisy mini-fridge. The early morning disturbance by a lawnmower is certainly unacceptable as well.Your concerns about value for money are entirely valid, given the significant cost of your stay and meal. This kind of experience should never occur at any price point.Please rest assured that I take your comments seriously and will be addressing these issues with our team immediately to ensure improvements are made. Your feedback is invaluable in helping us enhance our services for future guests.If there's anything further we can do to make amends or if you'd like to discuss this matter in more detail, please do not hesitate to contact us directly. Thank you once again for bringing these matters to our attention.Yours sincerelyMichael StensonGeneral Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Mike Stenson, Hotel Management
Dear James,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
