Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Noise from party at night was terrible, could not sleep
Comment from Hotel Management
17 Nov 2024 by respetuosamente, la gerencia, Hotel Management
Dear Guest:Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Aug 2024
Made feel safe, appreciated very nice customer service
Comment from Hotel Management
13 Aug 2024 by La gerencia, Hotel Management
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.
by A verified traveler from Brooklyn
Posted 11 Aug 2024
Comment from Hotel Management
13 Aug 2024 by La gerencia, Hotel Management
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.
by A verified traveler
Posted 8 Aug 2024
El lugar es muy tranquilo y se puede descansar muy bien en las villas, me gustó mucho que es petfriendly y las mascotas pueden estar prácticamente en cualquier lugar.
Solamente la atención en recpeción es algo tardada, mi llave no abría y demoraron hasta el día siguiente para arreglarla, los alimentos muy buenos pero las aves también comen y eso puede provocar alguna enfermedad o contagio
Comment from Hotel Management
9 Aug 2024 by La gerencia, Hotel Management
Estimado Huésped:Sus comentarios son muy valiosos, nos dan la pauta para realizar ajustes y así mejorar. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.
by A verified traveler
Posted 24 Jul 2024
it is so so,,beautiful beach,,
Comment from Hotel Management
24 Jul 2024 by la gerencia, Hotel Management
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.
by A verified traveler from San Antonio
Posted 4 Jul 2024
The staff was very helpful and professional
The food was delicious
The beach was convenient and clean
Comment from Hotel Management
13 Jul 2024 by la gerencia, Hotel Management
Dear Guest:Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 May 2024
All is great
Comment from Hotel Management
28 May 2024 by la gerencia, Hotel Management
Dear Guest:Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Cuernavaca
Posted 2 May 2024
NADA
Vey expensive
$280 for a glass of cheap Chilian wine
gimme a break
Comment from Hotel Management
3 May 2024 by la gerencia, Hotel Management
Estimado Huésped:Thanks for staying with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. sincerely the managment
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by la gerencia, Hotel Management
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.
by A verified traveler from McAllen
Posted 9 Apr 2024
Food is bad and bathrooms very old, not working properly, I had to call maintenance several time to unclog my WC and shower… poor quality food not much alternative of choice
Comment from Hotel Management
9 Apr 2024 by respetuosamente, la gerencia, Hotel Management
Dear GuestIt is our hope that you would accept this note as a genuine apology for falling short of delivering an enjoyable experience. Thank you very much for your feedback. Our great commitment is to provide an excellent service to each and every one of our guests, we will continue to improve and perfect the service to all of our guests.
