Ratings based on 954 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Excellent location close to OSU Stadium. It's a brisk walk, but doable. Staff were incredible and accommodating. Room was tastefully decorated and comfortable. Will stay again!
by A verified traveler
Posted 29 Dec 2024
Newly renovated. Pool was still being resurfaced during visit. Well-appointed. Great value.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Jered, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Al Schreiber, GM
by A verified traveler
Posted 28 Dec 2024
Property was not clean and the bathroom was across from the bed with a barn door and provides no privacy.
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Dear Andrea, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Al Schreiber, GM
by A verified traveler
Posted 19 Dec 2024
The shuttle did not run as advertised. And the pool was closed.
Comment from Hotel Management
20 Dec 2024 by GM, Hotel Management
Dear Adam, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Al Schreiber, GM
by A verified traveler
Posted 17 Dec 2024
I like that every was in walking distance
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Dear Timothy, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Al Schreiber, GM
by A verified traveler
Posted 16 Dec 2024
My room was not clean had to clean it myself before I felt ok
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear DANIEL, I apologize for any frustrations caused by our lapses in housekeeping. We pride ourselves in being a hotel that exceeds expectations during your stay. It is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you sharing your review, as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay in line with our standards. Sincerely, Al Schreiber, GM
by A verified traveler
Posted 13 Dec 2024
Chose this hotel because the hotels for the convention center were booked. It was a fairly quick Uber trip to/from this hotel to/from the convention center. This hotel was very clean and the staff were both very courteous and helpful. The room was more than adequate for my purpose. I appreciated that it had a mini fridge, microwave, coffee maker, and free WiFi. The hotel offers a breakfast buffet, but I did not take advantage of it. The only negatives I saw were:
1.) The hotel charges $4 per night to park your car in their lot.
2.) A freight train operates in close proximity of the hotel and it is audible inside your room.
Comment from Hotel Management
14 Dec 2024 by GM, Hotel Management
Dear Joseph, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Best, Al Schreiber, GM
by A verified traveler
Posted 11 Dec 2024
We appreciated that it was close to The James.
Comment from Hotel Management
12 Dec 2024 by GM, Hotel Management
Dear NANCY, It is wonderful to hear that you enjoyed your stay and that our location was convenient to The James. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Al Schreiber, GM
by A verified traveler
Posted 9 Dec 2024
muy bonito, limpio.
Comment from Hotel Management
10 Dec 2024 by GM, Hotel Management
Dear Taina, Your thoughtful review of our hotel truly brightened our day! We are delighted that you enjoyed your visit and we are sincerely grateful for choosing us. We can't wait to welcome you back again soon! Sincerely, Al Schreiber, GM
by A verified traveler
Posted 8 Dec 2024
I would’ve given five stars with the condition of the property, but one of the elevators was out of order.
Comment from Hotel Management
9 Dec 2024 by GM, Hotel Management
Dear Terry Karen, While your stay was not perfect, I am happy to see that it was excellent overall. Thank you so much for your valuable feedback and for choosing our SpringHill Suites. We hope to welcome you back for a flawless experience in the future. Best, Al Schreiber, GM
