Ratings based on 424 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Management, Hotel Management
Dear Brent, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervisor
by A verified traveler
Posted 28 Dec 2024
Would be nice to have continental breakfast. Room was amazing.
Comment from Hotel Management
28 Dec 2024 by Management, Hotel Management
Dear Elvira, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervisor
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Management, Hotel Management
Dear Brenda, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervis
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Management, Hotel Management
Dear Valued Guest, Thank you for providing your feedback regarding your previous experienced. We sincerely apologize for the inconvenience and disappointment you may encountered during your visit. Your feedback is important to us, and we take it seriously as it helps us improve our service.We understand that you have several complaints, and we deeply regret that we were unable to meet your expectations. We would like to assure you that we are committed to addressing each of your concerns individually and taking appropriate actions to prevent such issues from recurring in the future. Once again, we apologize for any inconvenience caused and we genuinely appreciate your feedback. We look forward to hosting you in the future. Best Regards, The Management at the Grand Inn & Residence
by A verified traveler from Grande Prairie
Posted 27 Nov 2024
The staff were amazing and the rooms were in excellent condition.
Comment from Hotel Management
29 Nov 2024 by Management, Hotel Management
Dear Jared, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervisor
by A verified traveler
Posted 25 Nov 2024
Big rooms comfortable beds
by A verified traveler
Posted 17 Nov 2024
Nice big suite. Love the 2 bathrooms
Comment from Hotel Management
17 Nov 2024 by Management, Hotel Management
Dear Darlene, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervisor
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Dear Valued Guest, Thank you for providing your feedback regarding your previous experienced. We sincerely apologize for the inconvenience and disappointment you may encountered during your visit. Your feedback is important to us, and we take it seriously as it helps us improve our service.We understand that you have several complaints, and we deeply regret that we were unable to meet your expectations. We would like to assure you that we are committed to addressing each of your concerns individually and taking appropriate actions to prevent such issues from recurring in the future. Once again, we apologize for any inconvenience caused and we genuinely appreciate your feedback. We look forward to hosting you in the future. Best Regards, The Management at the Grand Inn & Residence
by A verified traveler
Posted 14 Oct 2024
Room are very spacious
Comment from Hotel Management
17 Oct 2024 by Management, Hotel Management
Dear Aaron, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervisor
by A verified traveler from Nahanni Butte
Posted 6 Oct 2024
excellent
Comment from Hotel Management
7 Oct 2024 by Management, Hotel Management
Dear Burton, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best Regards, Melleah Caboverde Front Office Supervisor