Ratings based on 781 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lyndhurst
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi Jani, Thank you for the perfect rating! Natalie #Team6
by A verified traveler from Cincinnati
Posted 15 Sep 2024
Construction workers were on the floor above me who returned every night at 1 AM and made it impossible to sleep for several hours
by A verified traveler
Posted 9 Sep 2024
The front desk employee extremely professional and helpful and made the experience significantly better!
by A verified traveler
Posted 22 Aug 2024
For 400 dollars per week, not too bad. We were in room 352. The smell in the hallways heading to rooms 340-366 was not great. Smelled of dog urine and feces. I can’t say anything about the other hallways. Vending machines were here but the drinks were hot (not a problem for me). We had to purchase roach traps to help keep them down. It’s an older building with permanent residents so some pests are expected, but there were more than just a couple here or there. Pest control came once a week sprayed one spray around the fridge then walked out. Wi-Fi is offered but is a hit or miss situation. A microwave and fridge were in the room. The microwave had a roach nymph stuck to the inside. The fridge smelled like coolant and did not cool. I can’t say anything for the pool as I did not use it.
Comment from Hotel Management
29 Aug 2024 by Brand Experience Team, Hotel Management
Hi Alyssa,Thanks for taking the time to provide us with your valuable feedback. Your comments are essential to us as we continually work to improve our services and the overall guest experience. Lilith#Team6
by A verified traveler
Posted 16 Aug 2024
Floors are very squeaky, making it not a very quiet place. The beds were not very comfortable. They only have two wheelchair accessible rooms and do not have a shower chair available on request.
by A verified traveler
Posted 10 Aug 2024
I wasn’t traveling with my dog this time, but I appreciate that it’s a dog friendly place.
Comment from Hotel Management
13 Aug 2024 by Brand Experience Team, Hotel Management
Hi Monique, Thanks for your review, we really appreciate the support. Natalie #Team6
by A verified traveler
Posted 9 Aug 2024
Nothing wrong with the room or the area, but the lack of internet/Wifi is unacceptable. Staff told me it was "unexpected." I had to go to a library down the road to get work done online. I didn't realize I was traveling back to 1975 in Grand Rapids.
Comment from Hotel Management
15 Aug 2024 by Brand Experience Team, Hotel Management
Hi Matt, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding. Natalie #team6
by A verified traveler
Posted 29 Jul 2024
The front of the building looks clean.
Comment from Hotel Management
2 Aug 2024 by Brand Experience Team, Hotel Management
Hi Tina, We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us.We cannot wait to welcome you back soon for another visit.Natalie #team6
by A verified traveler
Posted 28 Jul 2024
The room was clean. The facility was ok, but needs updating. The staff were helpful and friendly.
Comment from Hotel Management
2 Aug 2024 by Brand Experience Team, Hotel Management
Hi James, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Natalie #Team6
by A verified traveler
Posted 22 Jul 2024 on Hotels
