Ratings based on 796 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fruitport
Posted 4 Nov 2024
The front desk attendant tried to her best woth a faulty card reader and was very friendly
Comment from Hotel Management
6 Nov 2024 by Vickie Gm, Hotel Management
Hello Donna, Thank you for staying with us and your feedback. I am sorry to hear that you had issues upon your check in but I am glad that the desk attendant was friendly and was able to help you with it. We hope to see you again for a better experience.
by A verified traveler
Posted 2 Nov 2024
Nice place
Comment from Hotel Management
2 Nov 2024 by Vickie Gm, Hotel Management
Goof Afternoon Jorge,I am so pleased to hear that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 24 Oct 2024
Not up to Holiday Inn "standards". Some areas have been updated and are nice, others areas were dirty and not up to par. They could have an amazing swim area but the equipment definitely needs some updating/improvements. Also, be advised they charge $5.00 per person for breakfast....we paid and regretted it, had to ask for oj, milk, and additional things to be filled. Some of the staff does not speak English. Our room was clean but above the shower was full of mold, fan did not work, sink did not drain correctly :(
Comment from Hotel Management
24 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us. Your feedback is very important to us as it shows us areas that need improvement. Please know that we are in the process of making improvements to the pool area. As for the breakfast, it is an IHG policy that we charge for our breakfast, we will address the service issues right away, to prevent these in the future. We hope you decide to stay with us again for a better experience.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us and your feedback. We look forward to see you again soon.
by A verified traveler
Posted 19 Oct 2024
Breakfast was supposed to be included had to get vouchers and all hot food was cold and hot water was cold waiter brought more hot water and it was only barely warm
Comment from Hotel Management
22 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us and your feedback. The breakfast is not a complimentary breakfast. It is 5 plus tax per adult and 2 children under 12 are free with the purchase of 1 adult breakfast. This is an IHG policy. I encourage you to reach out to IHG and let them know that a complimentary breakfast is something you would like to see for our hotel.
by A verified traveler
Posted 15 Oct 2024
Bathroom flooded. Took for an hour to get help and to get moved to another room. I understand being short staff but that does not fall on customers. I was traveling with my 2 year old daughter it was just super inconvenient and the response from the hotel was delayed and frustrating. I waited for someone to come and that took away from experience water area with my family and with time being limited it all just snowballed. Hopefully hotel takes accountability
Comment from Hotel Management
22 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us and your feedback. I am sorry to hear about your experience. We will do better about promptly handling guests concerns and issues in the future as customer satisfaction is our number one priority.
by A verified traveler
Posted 6 Oct 2024
This was way too expensive for the product provided. Room was dirty with dirty sheets and pillows. Couch caved into the middle. Carpet was dirty. Room was incredibly noisy and we were woken up multiple times through the night. Would not recommend.
Comment from Hotel Management
22 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us and your feedback. I am saddened to hear that you did not enjoy your stay. We will address the issues you presented to prevent future issues in the future.
by A verified traveler
Posted 3 Oct 2024
Property seemed tired
Comment from Hotel Management
22 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us and for your feedback. Please know we are in the process of making improvements to the hotel. We hope to see you again for a better experience.
by A verified traveler
Posted 15 Sep 2024
Friendly hard working staff make this a pleasant surprise
Comment from Hotel Management
22 Oct 2024 by Vickie Gm, Hotel Management
Thank you for staying with us and your feedback. I will share your comments with my team who I am sure will be pleased. We hope to see you again soon.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Jay, Hotel Management
Dear Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GRAND RAPIDS - SOUTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Front Desk
