Ratings based on 454 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Clean room, although it looked as if the room was under renovation seeing as one of the light fixtures was missing a cover/shade. Staff was extremely friendly, KP was an amazing help with my check-in.
Comment from Hotel Management
22 Dec 2024 by Raymond del Tour Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 18 Dec 2024
Checked in around 10:30 pm. It took about 10 minutes for someone to come to the front desk.
I get to my room and notice the following: the lights between the beds had no shade, the bathroom tub had a scum line from the lack of cleaning, and the overall fit and finish of the room was horrible; they definitley shouldn't be hiring that contractor for anymore work, especially the drywallers.
Overall, the cleanliness and care just seemed very half assed. Reminded me more of a poor motel instead of a chain hotel.
Comment from Hotel Management
19 Dec 2024 by Raymond del Tour Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler from Sterling Heights
Posted 17 Dec 2024
Had a great stay. Facility was neatly and clean. Staff was friendly and helpful.
Comment from Hotel Management
19 Dec 2024 by Raymond del Tour Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 13 Dec 2024
Great!
Comment from Hotel Management
15 Dec 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 21 Nov 2024
Breakfast is terrible the sausage greasy
Comment from Hotel Management
21 Nov 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler from Grand Rapids
Posted 16 Nov 2024
Easy and quick check in. Service Desk employee was extremely helpful and courteous! Hot tub was clean but the pool could have been warmer. Suite was great too!
Comment from Hotel Management
21 Nov 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A verified traveler
Posted 11 Nov 2024
The continental breakfast is absolutely wonderful
Comment from Hotel Management
13 Nov 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
