Ratings based on 806 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 1 Jan 2025
The property was clean and the beds were comfortable. The pool was big and our kids really enjoyed it. The hot tub was actually hot and the jets worked. We really liked having a room with a balcony that overlooked the pool atrium.
by A verified traveler
Posted 21 Dec 2024
Was very clean and the bed was comfortable. But was close to expressway which I know isn’t their fault. But was very noisy.
Comment from Hotel Management
23 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear that you found your accommodations clean and the bed comfortable, as providing a restful and welcoming environment is our top priority.We regret that the noise from the nearby expressway impacted your experience. While its proximity offers convenience, we understand that it can occasionally pose challenges. We are constantly looking for ways to improve our guests' comfort, and your feedback will help us explore potential solutions.We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future.Warm regards,Taylor BouwmanGuest Service Supervisor
by A verified traveler from Helotes
Posted 8 Dec 2024
Facility was clean. Breakfast was nothing spectacular unless you like powdered eggs, but it was warm. Only issue was a shower handle rigged to turn only 90 degrees, which led to 60 degree shower water at best (unsure if this is plumbing misadventure or excessive regulation of hot water). Suffering that for 2 days and getting no apology at checkout reminds why I haven't stayed at a Holiday Inn in many years.
Comment from Hotel Management
23 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for taking the time to provide us with your feedback. We’re glad to hear that you found our facility clean and appreciated the warmth of our breakfast.We sincerely apologize for the inconvenience you experienced with the shower and any disappointment it caused during your stay. While we aim to ensure all of our amenities are functioning optimally, your experience highlights an area where we fell short. We will be addressing this concern promptly to ensure future guests do not encounter similar issues.We regret that we missed the opportunity to acknowledge this matter at checkout, and we truly value your feedback as it helps us improve. We hope you’ll consider giving us another chance to provide the seamless and comfortable stay you deserve.
by A verified traveler
Posted 7 Dec 2024
While the room itself wasnt terrible minus the stain bedding all over, while esting breakfeast that waa offered there was thiusands of ants everywhere!
Comment from Hotel Management
23 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for bringing your concerns to our attention. Please accept my sincerest apologies for the issues you encountered during your stay. While we’re glad to hear the room itself met some of your expectations, the stained bedding and presence of ants during breakfast are completely unacceptable and not reflective of the standards we strive to maintain.Rest assured, we take these matters very seriously. Our team will immediately address the housekeeping and pest control concerns to ensure they are resolved and do not impact future guests.We truly value your feedback and regret that your experience fell short of what you deserve. We hope you’ll give us an opportunity in the future to provide a far superior stay.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for your review!
by A verified traveler
Posted 25 Nov 2024
It’s good here don’t like the 50 buck security deposit especially when I’m a normal customer
Comment from Hotel Management
2 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for your feedback! We're glad to hear you had a good stay. We understand your concerns about the security deposit, and we appreciate you sharing your thoughts. The deposit is a standard policy to ensure a smooth experience for all guests. We value your loyalty and hope to welcome you back soon!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for your review!
by A verified traveler
Posted 17 Nov 2024
It was clean and had everything we needed the pool and hot tub were clean.
Comment from Hotel Management
2 Dec 2024 by Taylor - Guest Service Supervisor, Hotel Management
Thank you for your review! We're so glad to hear that you found everything you needed and enjoyed the clean pool and hot tub. We appreciate your feedback and hope to welcome you back soon!
