Ratings based on 446 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Great, quiet location near airport. Very clean property, nice staff.
by A verified traveler
Posted 25 Oct 2024
The reservation in Expedia said breakfast was included but that was only partly true. Coffee and fresh fruit was included but bagels, breakfast sandwich and other menu items were extra cost. It was okay and still a good deal, but not exactly as Expedia said.
by A verified traveler
Posted 17 Sep 2024
Very nice staff. Clean. Difficult getting to dining facilities if you don’t have a car. Displeased with the restaurant. Very expensive, food mediocre at best, service was fast but not at all friendly.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 2 Sep 2024
Clean
Comment from Hotel Management
5 Sep 2024 by Megan Cortez, Hotel Management
Thank you for your recent stay with us!
by A verified traveler
Posted 27 Aug 2024
The gentleman that checked me in was very nice. The room was so so. The bed and the pillows were Horrible. Pillows were old and flat except the one that had feathers sticking out everywhere.
I asked for different pillows, never received them. The mattress was very uncomfortable. No microwave in room. No breakfast available. They have a little snack shop but it is closed on weekends. I needed to stay an extra night , when I asked the woman at the desk she said it would be $200 and that was for a Monday. I told her no thanks and that I would find another hotel. She wouldn’t try to do anything for me. So happy that they have that much money and that steady customers are not important.
Comment from Hotel Management
30 Aug 2024 by Megan C, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your negative experiences are below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Megan C, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your negative experiences are below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Stay somewhere else
Posted 26 Aug 2024 on HotelsHotel service was lacking at the front desk and lobby restaurant/bar which was closed during our stay for lack of staffing. This was difficult when in town for a wedding and without a vehicle. Room had numerous maintenance issues - walls paper thin - no extra toilet paper or cups in our room. We had a suite and were disappointed with the condition of it, cleanliness and lack of service/amenities. For the price - definitely not worthwhile. On a busy road so the room was noisy. Poor lighting in the room made it hard to see what you were doing.
Comment from Hotel Management
30 Aug 2024 by Megan C , Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your negative experiences are below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 25 Aug 2024 on Hotels
I had higher hopes for this hotel as we’ve stayed at several Courtyards before. Our room was not clean and they gave us 2 towels for a 4-night stay. There was no housekeeping service until checkout and the coffee shop in the lobby was closed the entire stay. It is VERY noisy, lots of road noise and thin walls, I could hear the conversations of all our neighbors. I give the area around the hotel a 3 because there are lots of restaurants and things to do and pretty close to the airport which is convenient but overall not a great stay.
Comment from Hotel Management
30 Aug 2024 by Megan C, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your negative experiences are below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 17 Aug 2024
It was easy to come and go!
Comment from Hotel Management
30 Aug 2024 by Megan C, Hotel Management
Thank you for staying with us!
