Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
One of the cleanest hotels I’ve stayed at in a while. Decent breakfast and great water pressure in the shower. Would stay here again.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Eric,We appreciate your positive feedback on our cleanliness, breakfast, and water pressure. We look forward to welcoming you back on your next visit for another enjoyable stay.
by A verified traveler
Posted 10 Nov 2024
Nice place to stay while visiting the Grand Rapids area. Cost much less than downtown G.R.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Steve,We're pleased to hear you enjoyed your stay with us and found our location convenient for exploring the Grand Rapids area. We strive to offer competitive pricing for our guests' comfort. Please feel free to reach out to our management with any further feedback.
by A verified traveler
Posted 4 Nov 2024
Inexpensive clean
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Luis,We appreciate your feedback on our hotel's cleanliness standards and value for money. Your satisfaction is important to us, and we're glad to hear you found our accommodations to be affordable and well-maintained. If you have any further comments or suggestions, please feel free to reach out to us directly. Thank you for choosing to stay with us.
by A verified traveler from Wheatland
Posted 24 Oct 2024
Lack of room service, meaning no daily towel and trash as requested. Also the main light in room 232 didnt work. When finally fixed it lasted 24 hours before not working again. It had a hinky sensituve connection.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Corrie,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the room service and maintenance issues you experienced. Your comments have been shared with the relevant departments for further review and improvement. We hope you will consider staying with us again in the future for a better experience.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello osane, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Donovan,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 14 Oct 2024
Great staff
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Nicholas,We appreciate your kind words about our staff. It's always wonderful to hear that our team made your stay enjoyable. Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Shannon, We're glad you chose to stay with us! Please reach out to us directly with any feedback from your recent visit so we can address any concerns and improve our services for future guests.
by A verified traveler
Posted 11 Oct 2024
A very clean, quiet hotel with a good breakfast- cereal, waffles, eggs and sausage. Right off the freeway too,
Comment from Hotel Management
11 Oct 2024 by Joanne, Hotel Management
Hello Randy,Thank you for taking the time to give us a review. It certainly was a pleasure having you as our guest and we look forward to seeing you again the next time you are in the area!
by A verified traveler from Chicago
Posted 6 Oct 2024
111
Comment from Hotel Management
8 Oct 2024 by Manager, Hotel Management
Hello Teh,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
