Ratings based on 169 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
We loved having several dining options and being within walking distance to Van Andel Arena. Great location.
Comment from Hotel Management
18 Jun 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Hi Cynthia, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
10 Jun 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Hi Pedro, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
by A verified traveler
Posted 2 Jun 2024
No parking at premises. Way way way overpriced for the room. No dresser in room. Bathroom behind sliding door like a closet. Obnoxious music in lobby. Only Breakfast option $30. Hated the room. Paid for city view and overlooked parking structure. And super loud. Could hear every car on 6th floor. Did not clean room.
Comment from Hotel Management
10 Jun 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Thank you for your feedback. We apologize for the issues you encountered during your stay. Your comments about the room layout, noise, and other concerns are important to us, and we will address them with our team. We regret that your experience did not meet your expectations and hope to have the opportunity to provide you with a better stay in the future.
by A verified traveler
Posted 20 May 2024
Will definitely stay again
Comment from Hotel Management
24 May 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Hi Danny, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
by A verified traveler
Posted 10 May 2024
Beautiful property in a great location.
Comment from Hotel Management
10 May 2024 by Marketing, Hotel Management
Hi Sidney, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Hi Lisa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
by A verified traveler
Posted 3 May 2024
Very basic hotel amenities. Cleanliness may be improved.
I was not asked if I wanted the room cleaned but they assumed it. I had to ask for tea bags and paper cup and I was asked like three times if I really wanted 2?paper cups and not 1!!
Bar nice with love music
Comment from Hotel Management
7 May 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your insights regarding the cleanliness and amenities provided. Rest assured, we'll address these concerns with our team to ensure a more seamless experience for our guests in the future. We're glad to hear you enjoyed the ambiance of our bar and live music. We hope to have the opportunity to welcome you back and exceed your expectations.
by A verified traveler
Posted 24 Apr 2024
The amenities
Comment from Hotel Management
25 Apr 2024 by Marketing, Hotel Management
Hi Duane, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
15 Apr 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
by A verified traveler
Posted 31 Mar 2024
The front desk wanted us to park in their parking structure, a block away, so they could get extra money for parking fees. They did NOT tell us that on the weekends, parking is free in downtown Grand Rapids. They were very kind, but not helpful.
Comment from Hotel Management
5 Apr 2024 by AC Hotel by Marriott Grand Rapids, Hotel Management
Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the parking situation. Your feedback is valuable, and we'll make sure to communicate parking options more clearly in the future. We appreciate your kind words about our staff's kindness and will strive to improve our level of helpfulness. We hope to have the opportunity to better serve you in the future!
