Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Staff is great. The property and guests leave much to be desired. I killed a big cockroach that i saw crawling across the phone in the room. Once i saw that, there was no sleeping that night. I was on guard all night watching for more roaches.
by A verified traveler
Posted 22 Nov 2024
Good for what we needed.
by A verified traveler
Posted 28 Oct 2024
There was no linens on the fold out couch. I had requested 2 double beds and got 1 bed and a foldout couch( very uncomfortable) which had no linens just a mattress. The location was less than desirable with many comparable hotels/motels closer to the airport
Comment from Hotel Management
4 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GRAND JUNCTION. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no linens on the fold out couch and all concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
No
Comment from Hotel Management
5 Nov 2024 by Toujana RediResponse Specialist , Hotel Management
Hello R, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Grand Junction and I appreciate your 3/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
This is a no frills hotel 2-3 stars, so don’t expect a 5 star experience. The place is always clean and pretty quiet despite being right off I 70. If you just need a basic and clean place to sleep, then this hotel works. There is a restaurant attached and a fuel station for convenience. Beds not the most comfy, but are clean. Our room was missing the smoke detector because the hotel has strict no smoking policy, so likely a previous guest removed it because we found the detector damaged and in a drawer. All in all it’s an ok hotel for short stay.
Comment from Hotel Management
29 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kara,Thank you for your feedback following your recent visit with us at the RED ROOF INN GRAND JUNCTION. While you highlighted our hotel was clean and quiet and we were conveniently located, you indicated the bed was not comfortable and the smoke detector was found damaged.Your comments will be shared with Red Roof management so as to prevent any future occurrences. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler from Taft
Posted 19 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Belinda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Grand Junction and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from Vista
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Charity, We at the RED ROOF INN GRAND JUNCTION are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GRAND JUNCTION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
Good place to stay off the interstate.
Comment from Hotel Management
7 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Christian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GRAND JUNCTION. I was glad to read our hotel was good and conveniently located off the interstate. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
Nice place have stayed there.alot
Comment from Hotel Management
6 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Nichol,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Grand Junction. It's great to see you enjoyed your stay and found liking to our hotel, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
