Ratings based on 550 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
sorry place
Posted 24 Sep 2020 on HotelsWas very nice place except the air dont work.... They charge 2 times the amount that u have to pay and second when u call them they are very rude and money hungry WILL NWVER GO BACK AND ADVISE ANYONE NOT TO GO TUERE THEY WAIT A WEEK TO CLEAN AN EMPTY ROOM.. Very rude people and I am hiring layers for them to refund my money!!!!!
Comment from Hotel Management
28 Sep 2020 by Catherine Herzog - Regional Manager, Hotel Management
Although we always make it a priority to make it our guests happy it becomes very difficult to help some one that calls and does not allow us to help you and just uses fowl language and then hangs up before we can respond. With the pandemic unfortunately we cannot do stay over rooms. What we were trying to explain is that you were not over charged by us, some banks will do two separate auth codes for the initial check in and when we settle charges. One of those will fall off of your account as if it never happened but this is your bank not us
by A verified traveler
Posted 14 Sep 2020
Comment from Hotel Management
28 Sep 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thanks for your feedback.
by A verified traveler from North Dakota
Posted 11 Sep 2020 on Orbitz
Absolutely miserable. Checked in, and immediately checked out. Did not care that it was midnight. Drove across town and found another place. Guy at the front desk was hacking and coughing. Bedding didn't look like it had been changed. Heat didn't work (first cold night of the season). Place looked like it shouldn't be open. Weeds where the flower beds should be.
Comment from Hotel Management
14 Sep 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
disappointed
Posted 30 Aug 2020 on HotelsStaff not wearing masks. Also, the on-site restaurant was closed 2 months ago. Jets didn’t work in hot tub, & the large pool was too cold to go in
Comment from Hotel Management
31 Aug 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for taking the time to leave us feedback. We are sorry you did not enjoy your stay with us. We do not wear masks at this time however should it become mandated we are more than happy to comply with all recommendations from the state of North Dakota. Also staff has been tested and are and remain in good health. We do sanitize the desk as well. The hot tub jets are not working but I am sorry to hear about the pool temperature. We do check it twice per day and systems were all clear but we will definitely look into it for you. Again thank you for staying with us.
by A verified traveler
Posted 29 Aug 2020 on Hotels
Comment from Hotel Management
31 Aug 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for your feedback! We are happy to hear you enjoyed your stay with us and look forward to seeing you soon
by A verified traveler
Posted 30 Jul 2020 on Hotels
Comment from Hotel Management
10 Aug 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for your feedback.
by A verified traveler from WI
Posted 27 Jul 2020
Outside doors do not lock at all , hallways walkways and stairs stayed dirty entire stay, a.c. does not work for that room, the room was not cleaned throughly, one older employee was rude
Comment from Hotel Management
4 Aug 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for your feedback if you would like to discuss further please call the hotel directly.
by A verified traveler
Posted 23 Jul 2020
Comment from Hotel Management
23 Jul 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Go somewhere else
Posted 20 Jul 2020 on HotelsIt took over 10 minutes for the receptionist to show up to check us in, once she got there everything went smoothly till we got into the room. I walked into the bathroom and there was a huge gob of hair on and on the toilet seat so ok whatever i had to pee and i went to grab a wash cloth to clean off the seat and there were no towels or wash cloths .... so i grab some toilet paper to wash the seat go to turn the sink on and that was broken as well ( good thing mu husband is a handyman ) he fixed the sink for them. Needless to say we didnt stay... then teo days later i look at my bank account and seen they charged us twice for the room
Comment from Hotel Management
23 Jul 2020 by Catherine Herzog - Regional Manager, Hotel Management
We apologize you did not enjoy your stay. We hope that you contact the hotel if you were charged twice. We know that sometimes banks will process the initial authorization at check in separately from the settlement when we check you out if this was the case one of the transactions will fall off within 3 to ten business days. If you have any questions please call and thank you for staying with us.
by A verified traveler from Grand forks
Posted 17 Jul 2020
Rude workers, filthy floors, hot tub and pool area were dirty, hot tub was full of debris and jets wouldn't turn on,
Comment from Hotel Management
17 Jul 2020 by Catherine Herzog - Regional Manager, Hotel Management
Thank you for your feedback.
