Ratings based on 127 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Brian David, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
by A verified traveler
Posted 8 Nov 2024
Best vacation I ever had just book it from the food the drinks the entertainment the pools the beach just amazing
Comment from Hotel Management
11 Nov 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Aleksey,Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
by A verified traveler from Perris
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Eduardo,Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
by A verified traveler
Posted 28 Oct 2024
Loved
Comment from Hotel Management
28 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Dominique,Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
by A verified traveler
Posted 16 Oct 2024
I absolutely loved this property, and can’t wait to come back
Comment from Hotel Management
17 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Jonte,Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Thank you for your comment. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Oct 2024
We've now stayed at this resort complex for two consecutive years, and our experience has only gotten better. Last year, we opted for Secrets with the preferred option, but this year, we upgraded to Impressions, and it was absolutely worth it.
While we're not heavy drinkers or eaters, we do appreciate the premium alcohol options and delicious food that both Secrets and Impressions offer. That said, Impressions truly outshines Secrets in terms of both drink quality and food flavor. Everything feels fresher and more flavorful. Our favorites were Cielo and Seaside for breakfast and lunch, and the Italian restaurant and Seaside for dinner. The steak restaurant, unfortunately, fell short in terms of flavor and presentation.
We booked an ocean-front room, which offered stunning views from both the balcony and inside. The room itself was spacious, and the minibar was regularly stocked with drinks (mostly water) and snacks.
One of the standout features of Impressions is the personalized butler service. From the moment we arrived, our butler was there to assist us with everything, from check-in to room orientation. Monserrat, our evening butler, was exceptional. She was helpful, respectful, and attentive, even going the extra mile to set up a special birthday surprise for my husband.
Thanks to the exceptional service we received at Impressions, we've already decided to return next year. The level of attention and care we were shown, particularly from Monserrat and the restaurant staff
Comment from Hotel Management
11 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Maria, Thank you so much for returning to our resort and sharing your experience from this year’s stay! We’re delighted to hear that your upgrade to Impression Moxché was worth it! It's wonderful to know that Cielo and Seaside became your go-to spots for breakfast, lunch, and dinner.We’re thrilled that your ocean-front room provided stunning views and a well-stocked minibar, offering the comfort and relaxation you were looking for. It’s fantastic to hear that Monserrat, along with the restaurant staff, went above and beyond to make your stay even more special, especially with the birthday surprise for your husband! We look forward to welcoming you back next year and ensuring your experience continues to get even better. Thank you again for your kind words and loyalty!
by A verified traveler
Posted 5 Oct 2024
Beautiful resort, with a gorgeous view from our room a d roof top pool.
Comment from Hotel Management
7 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Juan, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
by A verified traveler
Posted 3 Oct 2024
They pamper you all the time. The food and drinks excellent quality
Comment from Hotel Management
7 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Adriana, Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Thank you for your comment. We look forward to welcoming you back soon!
by A verified traveler from Hainesville
Posted 2 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Balam Quitse,Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Theodore, Thank you for taking the time to provide feedback on your recent stay at our resort. We truly appreciate your comments. Our staff works hard to ensure every guest has a memorable experience.We can't wait to welcome you back to our beautiful property!
