Ratings based on 45 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Posted 26 Jun 2017
Great ! The room is very nice and the ocean view is awesome
Comment from Hotel Management
29 Jun 2017 by Glanny/ Front Desk, Hotel Management
Thank you very much for this nice comment and for choosing the LOVE HOTEL & RESIDENCE!
Recommended
for Everyoneby A verified traveler from Northern Ireland
Excellent staff, great hotel right on the beach.
Posted 8 May 2017 on OrbitzFrom checking in until departure our stay was made a great experience by the friendliness of the staff. Nothing was a problem, the service prompt and first class. Situated on the beautiful Grand Case beach front with everything provided for a relaxing time on the beach.Close to restaurants and shops. We would diffently recommend and hope to return some day.
by A verified traveler
Worse experience ever
Posted 10 Apr 2017This review is about the poor management and lack of customer service provided. While on Expedia I searched hotels in Anguilla, the search pulled up this hotel. The hotel looked great and the reviews look good so my husband and I decided to book. The hotel took half of the balance due once we booked then emailed saying the remaining balance would be charged once we check in. Well on 4/4/17 as we took the ferry ride over to Anguilla we discovered the hotel was on the French side of st. Martin and not in Anguilla. This was at 11am when we discover this error. Once we arrived to Anguilla and I stood inside of the immigration office and called the "love hotel" to cancel the reservation. I was told because I booked my reservation on Expedia I couldn't cancel with the hotel and would need to call Expedia to cancel and there would be no refund of the $450 deposit per Expedia policy. I then called Expedia who told me hey would cancel the reservation and then called the hotel to see if a refund of the $450.00 could be reversed. The rep from Expedia talked to the hotel and then got back on the phone with me to say the money is non-refundable. Ok so now we have no hotel in Anguilla and I'm out of my money. Soooo later that afternoon around 2 pm guess who charges my account another $458.70?!?! Yes "the Love Hotel". We then called to find out why am I being charged when we never check-in. The nasty lady from the front desk yells that this isn't there problem it was Expedia that charged
by Yelena
Posted 30 Mar 2017 on Hotels
by Alexander
What's not to love at Love Hotel?!
Posted 15 Mar 2017 on HotelsGreat location, beautiful beach, excellent service, professional and friendly.
Recommended
for Everyoneby A verified traveler
Nice boutique hotel right on the beach
Posted 8 Mar 2017 on OrbitzThis was a great place to stay to experience Grand Case. The hotel has chairs and umbrellas, breakfast and lunch. Afun place to stay.
Recommended
for Everyoneby A verified traveler from Westford, MA
Center of Grand Case, but quiet!
Posted 7 Mar 2017
Pros: location
Cons: At the price we paid, I was very very happy.
We really enjoyed the night. East to walk around, shop, hang out on the beach, eat and drink.
Recommended
for Everyoneby A verified traveler
Outstanding
Posted 9 Feb 2017It was a wonderful trip. The staff was great, the location was perfect, and we loved everythingabout it .
by Patti
Love Hotel in Grand Case
Posted 8 Feb 2017 on HotelsWe have stayed here several times and love the location and staff.
Recommended
for Everyoneby A verified traveler
Location, location
Posted 29 Jan 2017Well priced, not fancy or luxurious by any means. A real beach vibe.
