Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
El Tovar was a beautiful historic hotel with great proximity to the canyon and it’s spectacular views. Great staff too!
Comment from Hotel Management
23 Nov 2024 by Racheal S, Hotel Management
Thank you for your feedback. We are happy to hear we could elevate your trip. We hope to have the opportunity again. Safe travels!
by A verified traveler
Posted 22 Nov 2024
it was close to the south Rim
Comment from Hotel Management
23 Nov 2024 by Racheal S, Hotel Management
We are delighted you enjoyed your stay with us, we hope to have the privilege to host you again soon. Until then safe travels!
by A verified traveler
Posted 22 Nov 2024
El Tovar is a treasure! It's a beautiful, historic property with a lot of charm. The rooms are quaint, but could use a renovation. The staff was wonderful. We had a couple hiccups during our stay, involving a broken heater and some very loud and obnoxious diners sitting next to us in the formal dining room. The staff were very kind and made the situations right. I will definitely come back!
Comment from Hotel Management
22 Nov 2024 by Joel, Hotel Management
Thank you so much for sharing your thoughtful review of your recent stay at El Tovar. We’re thrilled to hear that you enjoyed the historic charm of the property and that our staff was able to assist in resolving any issues you encountered. We truly appreciate your understanding and kind words, and we’re grateful for your feedback about the rooms as we continue to improve our guest experience. We look forward to welcoming you back in the future!
by A verified traveler from Chandler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Racheal S, Hotel Management
Thank you for your stay with us and your feedback. We look forward to hosting you again. Until then safe travels!
by A verified traveler
Posted 21 Nov 2024
I was very disappointed with the small drab room. The bed was uncomfortable and the pillows were the size of throw pillows, not pillows for sleeping. We couldn’t use the heater at night or when we were watching tv because it was EXTREMELY noisy. I called concierge and requested a blanket and they didn’t bring it for an hour after I had gone to bed. For the price El Tovar charges I was so disappointed!
Comment from Hotel Management
21 Nov 2024 by Joel, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay at El Tovar. Please rest assured that we will take your comments into consideration as we work to improve our accommodations and services. We value your input and appreciate your honesty.Best regards,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Joel, Hotel Management
Thank you for staying with us, we always appreciate any feedback you provide for us to improve on.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Joel, Hotel Management
Thank you for staying with us, we always appreciate any feedback you provide for us to improve on.
by A verified traveler
Posted 17 Nov 2024
We loved it
Comment from Hotel Management
17 Nov 2024 by Racheal S, Hotel Management
We are delighted you enjoyed your stay with us. We look forward to seeing you again. Until then, safe travels!
by A verified traveler from Corte Madera
Posted 17 Nov 2024
Very good location
Comment from Hotel Management
17 Nov 2024 by Racheal S, Hotel Management
Thank you for your recent stay with us. We value your feedback and hope to have the opportunity to host you again. Until then, safe travels.
by A verified traveler
Posted 11 Nov 2024
The location was just fabulous. The hotel condition needs some upgrades. Had a really bad musty smell. In hotel life by and room. The food was very good staff very nice and friendly.
Comment from Hotel Management
12 Nov 2024 by Racheal S, Hotel Management
We thank you for your feedback and your visit. We will look into these matters and hope to host you again in the future. Until then safe travels!
