Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I was very disappointed with the small drab room. The bed was uncomfortable and the pillows were the size of throw pillows, not pillows for sleeping. We couldn’t use the heater at night or when we were watching tv because it was EXTREMELY noisy. I called concierge and requested a blanket and they didn’t bring it for an hour after I had gone to bed. For the price El Tovar charges I was so disappointed!
Comment from Hotel Management
21 Nov 2024 by Joel, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay at El Tovar. Please rest assured that we will take your comments into consideration as we work to improve our accommodations and services. We value your input and appreciate your honesty.Best regards,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Joel, Hotel Management
Thank you for staying with us, we always appreciate any feedback you provide for us to improve on.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Joel, Hotel Management
Thank you for staying with us, we always appreciate any feedback you provide for us to improve on.
by A verified traveler
Posted 17 Nov 2024
We loved it
Comment from Hotel Management
17 Nov 2024 by Racheal S, Hotel Management
We are delighted you enjoyed your stay with us. We look forward to seeing you again. Until then, safe travels!
by A verified traveler from Corte Madera
Posted 17 Nov 2024
Very good location
Comment from Hotel Management
17 Nov 2024 by Racheal S, Hotel Management
Thank you for your recent stay with us. We value your feedback and hope to have the opportunity to host you again. Until then, safe travels.
by A verified traveler
Posted 11 Nov 2024
The location was just fabulous. The hotel condition needs some upgrades. Had a really bad musty smell. In hotel life by and room. The food was very good staff very nice and friendly.
Comment from Hotel Management
12 Nov 2024 by Racheal S, Hotel Management
We thank you for your feedback and your visit. We will look into these matters and hope to host you again in the future. Until then safe travels!
by A verified traveler
Posted 7 Nov 2024
Property is old. Cost is for location and not much of anything else. Food was meh, room was small and average. Food options very limited …
The Canyon was outstanding !
Comment from Hotel Management
12 Nov 2024 by Racheal S, Hotel Management
We thank you for your feedback and your visit. We are look into these matters and hope to host you again in the future. Until then safe travels!
by A verified traveler from Aurora
Posted 6 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Racheal S, Hotel Management
Thank you for your stay with us. We are so glad you had a wonderful experience. We look forward to hosting you again. Until then safe travels!
by A verified traveler
Posted 6 Nov 2024
Probably the best option to explore South Rim - you just can’t get any closer! The staff need to be a little more involved, but otherwise great stay.
Comment from Hotel Management
12 Nov 2024 by Racheal S, Hotel Management
Thank you for your stay with us. We are so glad you had a wonderful experience. We look forward to hosting you again. Until then safe travels!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Racheal S, Hotel Management
Thank you for your review. We appreciate your feedback and look forward to hosting you again. Safe travels!
