Ocean Villas Apart Hotel Reviews

Hi Hayley, Many thanks for your review. Whilst we appreciate all reviews and comments from all of our guest we also believe that you have fail to mention a few points. You indicated you will arrive at 4pm the day in your arrival and came late at night without giving us any update. Our representative was waiting for you on the day and when you call to let you know you arrived you apologized for your lateness. We then told you that payment also was due which you were aware that we would collect from you. We failed to get hold of you in the coming days as you were constantly out even having told you that we would be coming. Our maid were there daily but you didn’t leave the money with them either and it was left until last day when we had my maid wait a whole day for you at the hotel until 5pm as you mentioned. You then inform the maid that you have no funds on you knowing that payment is outstanding since your check in and is asking you to make payment. Then you asked her to come again at 8pm Which is not possible for her and you had a car to withdraw your funds. As owners we expect payment and clients to inform us of their arrival but you had very poor communication from day one. I sadly don’t know what you expected for us to do as up to your last day you hadn’t paid us. I spoke to your partner who was fully aware of payment needed in cash since check in day and the fact you chose the option to pay onsite instead through Expedia itself online. Whilst you may be dissatisfied with the manner in which we ask for our payment. I believe as owners we allowed you enough days and had messaged you regularly for collection of payment during your stay. Considering you checked in late without i forming us either I would suggest you to also highlight these issues when leaving a feedback. Ps: also note that we are not private we belong to the hotel but payments are managed by our company and not the hotel itself. You have access to all facilities like any other guest at the hotel. We would like to Nevertheless thank you for your stay.

Thank you so much Andreas for this great review. It was a great pleasure having you reside with us and we hope to see you again sometime soon.

Many thanks Gregory for your stay at our resort. We are really pleased to see that you had a marvelous stay at Ocean Villas Hotel.

Thanks for your review. We take all feedback very constructively. Thanks for choosing Ocean Villas Apartment Hotel. We hope to see you again sometime soon.

Thanks Anne for such a great review we are really pleased that overall you enjoyed your stay at our resort. It was a real pleasure having you with us and hope to see you again sometime soon.

Thanks for your review it was a pleasure having you reside with us and we hope to see you again sometime soon. Regards