Ratings based on 596 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Big and spacious room. However there was water damage in the bathroom with bubbling ceiling by the light fixture and buckling floor tiles.
The fridge had a very dirty wash cloth underneath it at the front, and there was dust and potential mold in the tray beneath the fridge.
Also noticed a slight leak from the sprinkler in the bathroom while we were leaving.
The front desk was never occupied, only when someone approached and rang the bell.
The assumed hand sanitizer in the dining room at breakfast was filled with soap.
When we needed more towels or contacted the front desk, the staff was very friendly and helpful.
by A verified traveler
Posted 30 Nov 2024
Convenient
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Richard, thank you for the positive review. We hope next time you visit Granbury, La Quinta Inn & Suites Granbury will be able to give you an even better experience.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Thank you, Tammie, for the positive review. We strive for perfection, and hope on your next visit to La Quinta Inn & Suites Granbury your stay will be perfect.
by A verified traveler
Posted 22 Nov 2024
Your beds feel like rocks. They are horrible! I do NOT LIKE GETTING AN EXTRA $50 charge on my credit card when the room was paid for and the money taken out two days before I ever checked in!!!!!
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Susan, we are sorry to hear your stay was just average. We apologize the beds were uncomfortable. All our mattresses were replaced not too long ago, so we have our maintenance staff look into the issue. We apologize for the inconvenience of the additional 50 authorization for incidentals, but please do know it is a standard practice in the industry. We do hope the next time you are in Granbury; you will give La Quinta Inn & Suites another chance to show you an amazing experience.
by A verified traveler
Posted 3 Nov 2024
The first of my two night stay the television didn't work. The complimentary breakfast was also below expectation.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Erica, we apologize for your experience being just average. We are sorry that the TV didn't work on the first night and the breakfast was below expectations. Our dedicated team will work hard to improve the breakfast. We hope the next time your travels bring you to Granbury, La Quinta Inn & Suites Granbury will have another opportunity to show you a better experience.
by A verified traveler
Posted 27 Oct 2024
Great stay!!
Comment from Hotel Management
2 Nov 2024 by GM, Hotel Management
Thank you, Lliana, for the 5-star review. It was our pleasure to serve you. We hope to be your host again during your next visit to Granbury.
by A verified traveler
Posted 27 Oct 2024
When I was checking in the person behind the front desk said there was a problem with the way Expedia booked the room, was visibly upset by it, and then proceeded to take off their glasses and throw them down. This was very inappropriate behavior. I had my 1 1/2 year old daughter with me and I would rather her not be terrified by the staff at a place we were staying. Additionally, the walls were paper thin and you could hear everything going on in other rooms as well as it sounded like people running constantly through the halls. We were on the first floor beside the exit which you would think was nice however the door kept slamming all night long from people going in and out. Lastly, there was a screw coming out of the ceiling by the exit that was just an accident waiting to happen. I do not think I will be booking here again.
Comment from Hotel Management
2 Nov 2024 by GM, Hotel Management
Jonathan, we are disappointed to hear that you had a bad experience with us. We apologize for the interaction with our guest service agent. This is not a normal experience that our guests have come to love, and we are determined to make sure it doesn't happen again in the future. We do hope you reconsider and give La Quinta Inn & Suites Granbury another opportunity to show you an outstanding.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
2 Nov 2024 by GM, Hotel Management
We are sorry to hear your stay was less than average, Diane. We apologize for the issues you may have encountered during your stay. We hope the next time you are in Granbury; you will choose to give La Quinta Inn & Suites another opportunity to show you a better experience.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by GM, Hotel Management
Thank you, Stacey, for the 5-star review. It was our pleasure to serve you. We hope to be your host again during your next visit to Granbury.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by GM, Hotel Management
Thank you, Vicki, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.
