Ratings based on 123 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Nice building and attic outside area. We booked an apartment so we could have some cooking facilities but these were very limited. No reception available for 2 days to deal with our queries. Apartment stated contactless check-in for COVID reasons, but this is now outdated.
Comment from Hotel Management
30 Oct 2024 by rosa , Hotel Management
Good morning, we do not understand your comment that you did not see us during your stay. They came down to reception, they asked us for coffee and milk capsules and we provided them with them and on the day of departure, they asked to leave their luggage until the departure time of their train and we also provided them with everything they needed.We also had a 24 hour customer service phone number for anything they could ask us for outside reception hours. There was also a cleaning lady who was there every day until 14 pm.Thank you for your comment and best regards
by A verified traveler
Posted 29 Aug 2024
The neighborhood was quiet and safe. However it is a bit far from the city center.
Comment from Hotel Management
30 Aug 2024 by rosa, Hotel Management
Thank you for your comment. We don't know what you mean by the centre of Granada, but here our area is right in the centre of the city, next to the town hall and near the cathedral.
by A verified traveler
Posted 12 Aug 2024
Overall a good experience. Small kitchen, laundry etc. no parking, out of shear luck found a parking 5 mins walk from the property. Was not able to find the parking the property had suggested. Getting to Alhambra was easy via a bus, which was the main purpose of going to Granada.
Comment from Hotel Management
13 Aug 2024 by rosa, Hotel Management
Gracias por su comentario.Queremos informarle que hay mas de 8 parking alrededor de nuestro establecimiento y que siempre mandamos el plano de acceso al aparcamiento que tenemos concertado que esta a dos minutos andando de los apartamentos.Lamentamos que no pudieran localizarlo.
by A verified traveler
Posted 22 Jul 2024
Good hotel, good communication, good visit. We didn’t realize there was room service had we known we would have asked them that they don’t need to clean up for us but was fine that they did. Would stay again! Great location
Comment from Hotel Management
22 Jul 2024 by rosa, Hotel Management
muchisimas gracias por su comentario,para nosotros es muy importante para mejorar cada dia.Esperamos poder volver a verles en otra ocasion.Gracias
by A verified traveler
Posted 21 Apr 2024
Room on first floor smelled like cat pee, can't speak for other rooms. Beds very hard and uncomfortable. wifi very inconsistent. Great area and walking distance to everything.
Comment from Hotel Management
22 Apr 2024 by rosa, Hotel Management
lamentamos mucho lo que comenta de los olores, no nos dijeron nada en recepcion, hubiesemos intentado solucionado, porque es la primera vez que nos comentan este punto.Con respecto al wifi tampoco nos lo explicamos, puesto que nosotros trabajamos diariamente y no hemos tenido ningun problema.
by A verified traveler
Posted 5 Apr 2024
We loved our stay. It was during Semana Santa, location was great. We loved the uniqueness of the apartment.
Comment from Hotel Management
6 Apr 2024 by rosa, Hotel Management
Thank you very much for your comment, for us it is very important that our customers are satisfied.
by A verified traveler
Posted 18 Feb 2024
Quaint studio in traditional Spanish barrio.
Comment from Hotel Management
19 Feb 2024 by rosa, Hotel Management
thank you very much for your comment, it has been a pleasure to have you with us.
by A verified traveler
Posted 29 Jan 2024
Overall a nice place to stay in.
by A verified traveler
Posted 11 Nov 2023 on Hotels
Matresses were hard
Comment from Hotel Management
16 Nov 2023 by rosa, Hotel Management
gracias por su comentario, intentaremos mejorar en lo posible. Gracias
by A verified traveler
Posted 6 Nov 2023
This is an excellent place and the owner was very nice and helpful. There were many apartments in the hotel and we stayed in Violeta. Very clean and maintained beautifully. There was also a laundry.
I highly recommend this place without any hesitation.
Comment from Hotel Management
7 Nov 2023 by rosa, Hotel Management
Muchisimas gracias por su comentario, para nosotros es muy importante.Gracias
