Ratings based on 383 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Great room, it was clean and had excellent facilities and lovely staff. The hotel was in a very good location.
In my experience, and admittedly personal preference, the room air conditioning was not great, the fans were pretty weak and this late in the year it could still be a bit too warm at night
by A verified traveler
Posted 10 Nov 2024
Nice room. Good breakfast. Clean. Helpful stuff
Comment from Hotel Management
11 Nov 2024 by Evelyn Estrada, General Manager, Hotel Management
Dear Mark, Thank you very much for your kind feedback.We are pleased that you appreciated the comfort of your room, the cleanliness of our premises, and found our breakfast to your liking. It is wonderful to hear that our staff provided you with the helpful service we strive for. At Occidental Granada, our team is committed to ensuring a pleasant stay for our guests, and we take pride in our high standards of hospitality and care.We look forward to welcoming you back for another memorable experience.Best wishes,Evelyn Estrada, General Manager
by A verified traveler
Posted 5 Nov 2024
by A verified traveler from Quito
Posted 4 Nov 2024
excellent location with a variety of restaurants and shops at a walking distance
Comment from Hotel Management
5 Nov 2024 by Evelyn Estrada, General Manager, Hotel Management
Dear Diego, Thank you very much for your kind feedback.We are sorry to hear that the amenities in our rooms did not completely meet your expectations. As we strive to provide exceptional comfort and convenience, we take your comments seriously and will revisit our offerings to enhance our guests' experiences.We are delighted that you enjoyed the prime location of our hotel, with an array of dining and shopping options just a short walk away. It is great to know that our efforts in maintaining high standards of cleanliness and service were appreciated by you. The hotel's proximity to Granada's vibrant city centre and major tourist sites, along with our commitment to health and safety through our 'We Care About You' initiative, are aspects we are particularly proud of.We look forward to welcoming you back for another memorable experience.Best wishes,Evelyn Estrada, General Manager
by A verified traveler
Posted 24 Oct 2024
It was a wonderful choice for location, comfort and price. Would definitely stay there again.
by A verified traveler
Posted 22 Oct 2024
Good selection at buffet breakfast, easy check-in and out process, spacious room. Very comfortable and a decent location to explore Granada if you don’t mind a walk.
by A verified traveler
Posted 20 Oct 2024
The hotel room was spacy and clean. Staffs are very kind.
Excellent hotel. More than my expectation for the price. Breakfast buffet was super as well.
by A verified traveler from scottsdale
Posted 13 Oct 2024
Good staff
Very helpful
Provided luggage storage on checkout front desk calls for taxi right away
by A verified traveler
Posted 10 Oct 2024
Great hotel. Clean and staff very friendly
Comment from Hotel Management
12 Oct 2024 by Evelyn Estrada, General Manager, Hotel Management
Dear Ruben, Thank you very much for your kind feedback.We are thrilled that you found our hotel to be clean and our staff to be very friendly. It is wonderful to know that the overall condition of our hotel met your expectations, providing a comfortable and enjoyable stay. Nonetheless, we have taken note of your comments regarding the room amenities. While our rooms are designed to cater to the needs of our guests with features like soundproofing and a safety deposit box, we understand that there is always room for improvement. We are sorry to hear that certain aspects did not entirely meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Evelyn Estrada, General Manager
by A verified traveler
Posted 27 Sep 2024
Immaculately clean. Rooms were spacious. Toiletries provided everyday. Staff were really nice. Extremely friendly.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Salma, Thank you very much for your kind feedback.We are truly heartened to hear about your satisfying stay at our establishment.We are delighted that you appreciated the meticulous cleanliness, spacious accommodations, daily toiletry provisions, and the warm hospitality of our staff. Our team strives to ensure every guest experiences the comfort of well-appointed rooms and the pleasure of attentive service.We look forward to welcoming you back for another memorable experience.Best wishes,Evelyn Estrada, General Manager
