Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler from PHILADELPHIA
Posted 26 Dec 2024
Parking is not “free”. Staff tried to explain that even though it is listed on their Expedia “amenities” that “free offsite parking” meant that you are free to park there, but it is at a charge. All other hotels have clear language on this (eg offsite parking for 22Euros/night). Hotel/Expedia must correct this (and reimburse for the mistake because this hotel was chosen on the basis of parking included.
Comment from Hotel Management
2 Jan 2025 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Kenric, Thank you for taking the time to share your review.We are delighted to hear that you found our hotel to be in excellent condition and that our room cleanliness met your expectations. Our commitment to service culture is reflected in our desire to provide an immaculate room experience for all our guests. We regret any confusion regarding the parking information. Rest assured, we are taking steps to ensure clarity in our amenities description to enhance our guest services further.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 20 Dec 2024
It was great except for the bathroom. Water draining had a problem that after a shower, the whole bathroom was wet. Other than it was cozy and nice place to stay
Comment from Hotel Management
28 Dec 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Jihyun, Thanks for your review about our hotel.We're delighted to hear that you found our hotel cozy and to your liking. It's wonderful to know that our room cleanliness, hotel condition, and service met your expectations, creating a positive room experience for you. However, we regret to hear about the inconvenience you faced with the bathroom drainage. We assure you that we have taken your comments seriously and are looking into the matter to ensure that our future guests do not encounter a similar issue.We are hoping to welcome you back in the future. All the best.Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 5 Dec 2024
Car parking is a challenge - so narrow - if you have a big car/SUV forget it.
Give the hotel restaurant a miss, poor food and zero atmosphere.
Comment from Hotel Management
6 Dec 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear David, Thank you for taking the time to share your review.We're delighted to hear that you found our service to be excellent, as we pride ourselves on our strong service culture. Regarding your concerns, we regret to hear that the parking facilities did not meet your expectations. While we lack a private parking area, there is convenient public parking just a short distance away, designed to accommodate a variety of vehicle sizes. As for your dining experience, it is surprising to hear your feedback about our restaurant, as we are usually commended for our extraordinary gastronomic experiences. We will certainly look into your comments to ensure that our quality remains consistent and exceeds guest expectations. We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 3 Dec 2024
Excellent
Comment from Hotel Management
5 Dec 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Alberto, Thank you very much for this kind review of your recent stay.We're delighted to know that you found your stay to be excellent. Our team strives to offer exceptional service culture and create memorable room experiences. We're also glad that you enjoyed the gastronomic experiences at our restaurants.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler from San Juan
Posted 27 Nov 2024
The effectiveness of air conditioning is limited in the summer due to energy restrictions in Spain. The A/C cannot be set below a certain temperature (70F), and with outdoor temperatures often exceeding 100F, the indoor environment remains uncomfortably warm, even at night. This situation can lead to a disappointing experience, deterring future summer visits to Spain.
Comment from Hotel Management
30 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Maria, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that you found our hotel to be in excellent condition and were satisfied with the cleanliness and service provided. Our team takes pride in offering a high standard of hospitality and it's rewarding to know that these efforts resonate with our guests. Regarding your observations about the air conditioning, while we adhere to energy-saving measures as part of our commitment to sustainability, we always strive to ensure our guests' comfort. We regret any inconvenience this may have caused during your stay, particularly during the warm summer months. Rest assured, we are continuously looking for ways to balance our service culture and environmental responsibilities to enhance our room experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
A very nice welcome from Ramon when I checked in . I had the room 305 .
It was perfect clean and quiet .
Breakfast was good and staff are lovely .
I did rest well after my business hours .
Thank you Hotel Melia .
Comment from Hotel Management
24 Nov 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you very much for your kind review.We're delighted to hear that our team's warm welcome set a positive tone for your stay and that your room met your expectations for cleanliness and tranquility. It's gratifying to know that our breakfast offerings and the attentive service provided by our team contributed to your restful experience during your business hours.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 21 Nov 2024
Great location
Comment from Hotel Management
24 Nov 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you very much for your kind review.We're delighted to know that our central location contributed positively to your stay, offering convenience and proximity to Granada's cultural treasures. It brings us great pleasure to hear that the cleanliness of our rooms and the condition of our hotel met your expectations and that our service culture resonated with you throughout your visit.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
