Ratings based on 449 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 5 Jan 2025
The only thing we could fault is that there is policy on guests reserving sunbeds with a towel very early in the morning, so you often can't get a sunbed in the sun which is part of the reason we were drawn to the hotel, for the pool area, which is lovely.
Comment from Hotel Management
9 Jan 2025 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Inder,Thank you for your review.We are truly grateful for the appreciation you've shown towards our hotel's facilities and services.We regret to hear about your disappointment with our sunbed reservation policy. Please accept our apologies for any inconvenience this may have caused during your time at the pool area, which is indeed a highlight for many of our guests.We are delighted that you found our rooms to be impeccably clean and the overall condition of the hotel to be up to the high standards we strive to maintain. Your satisfaction with the service provided by our dedicated team is equally rewarding to hear.Nonetheless, it is great that the allure of our pool area contributed positively to your stay with us. Our infinity pool and Pool Concierge service aim to offer a relaxing and luxurious experience, and we are pleased that this aspect met your expectations.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 2 Jan 2025
The hotel has an older charm but is absolutely up-to-date with amenities and style. It is spotlessly clean everywhere. All staff in every area are knowledgeable, helpful, respectful and very friendly. The only surprise we found was the extra charge to use the rooftop pool area and a bed charge for the wellness pool area. This did not spoil our stay, however. We stayed half board and the food in the restaurant was fabulous. A great choice, well cooked and beautifully presented. The staff in this restaurant were particularly friendly and accommodating (I am ceoliac, so have to be careful). Breakfast choice is vast and I was so pleased to see extra items for gluten free guests. We really did have a lovely time and would most certainly return to the Santa Catalina!
Comment from Hotel Management
9 Jan 2025 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Jane,Thank you very much for sharing this great review of your recent stay at. We are thrilled that you a enjoyed your stay at Santa Catalina, a Royal Hideaway Hotel. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this review of your stay with us. We look forward to your next visit. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 2 Jan 2025
The perfect retreat for a relaxing break
Comment from Hotel Management
9 Jan 2025 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Wendy,Thank you for your wonderful review and for choosing Santa Catalina, a Royal Hideaway Hotel, as your retreat. We are thrilled to hear that you had a perfect and relaxing break with us, and that our room cleanliness, hotel condition, and service met your expectations.Your kind words inspire us to continue providing exceptional experiences to our guests. We hope to welcome you and your family back soon for another unforgettable stay.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 2 Jan 2025
Fab hotel great location.
Comment from Hotel Management
9 Jan 2025 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Jane,Thank you for your positive feedback.We are delighted that you enjoyed the overall ambiance and condition of our historic hotel, with its unique blend of history and modern amenities tailored for both leisure and remote working. It is also wonderful to hear you appreciated our prime location.We regret to hear that there is room for improvement in the room cleanliness and service you experienced. We take great pride in maintaining the highest standards and will ensure that our housekeeping and service teams are attentive to all details for an impeccable stay.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 26 Dec 2024
by A verified traveler from London
Posted 24 Dec 2024
This hotel is one of my favourite hotels i have stayed at, the Breakfast in particular is excellent
Comment from Hotel Management
30 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear David, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 13 Dec 2024
Simply the best. Enchanting hotel with a great spa and Michelin star restaurants. The people and staff were warm and friendly
Comment from Hotel Management
20 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Sury,Thank you for taking the time to review your stay.It is heartening to hear that your stay with us was memorable.We are delighted that you enjoyed the spa, the exquisite dining options at our Michelin star restaurants, and the attentive service provided by our staff. Our team strives to maintain the highest standards of room cleanliness and hotel condition, and we are pleased that these aspects contributed to your positive experience. The amenities we offer are thoughtfully curated to enhance the comfort of our guests, and it is rewarding to know that you found them to your satisfaction.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 12 Dec 2024
Really excellent breakfast with lots of choice and beautiful breakfast setting, wonderful rooms with comfortable bed, the hotel is set I really stunning grounds. Very nice pool which was a bit cold in December, limited food menu pool side for lunch, staff were good but did not walk around taking any drink orders, always had to order each drink at the bars. A high end 5 star hotel, will be back
Comment from Hotel Management
20 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Daryl,Thank you for your review.We are thrilled to hear that you enjoyed your stay with us.While we are glad that you appreciated the beauty of our hotel, we regret to hear that our pool temperature was not as warm as you might have liked during December. Additionally, we acknowledge that our poolside menu could offer a greater variety, and we understand that having to order drinks at the bar rather than poolside may not have been as convenient as expected. Please accept our apologies for any inconvenience these aspects may have caused.We are delighted that the comfort of our rooms, the enchanting hotel grounds, and the extensive breakfast options left a positive impression on you. Our team takes great pride in maintaining a high standard of cleanliness and providing amenities that contribute to a memorable stay.Finally, we are pleased to note that the overall experience at our property, including our five-star services, met your expectations. We hope the serene environment of our hotel provided you with an exceptional retreat, and we are looking forward to welcoming you back in the future.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler from Gran Canaria
Posted 12 Dec 2024
Axel at front desk was super professional and helpful
Comment from Hotel Management
20 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Mr. Axel,Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 9 Dec 2024
There are a few aspects here that the management should take into account if they are to live up to their five-star status. We had a lovely stay, good accommodation, good food, but some services need to be improved. The La Bodeguita restaurant, where we had half board included, requires you to call every day and make an appointment. Like any person who goes on holiday where it is warm and you also have a beach, of course you leave. The problem is that when you call to make an appointment, many times no one answers, their excuse is that they are very busy. Coming back from the beach, you go to the restaurant in person to make a reservation but to your surprise you find out that 6, 7, 8 pm is not possible because the tables are occupied. The only thing left is to eat after 8 pm, which we are not very happy about. Then another problem that needs to be solved. The preferential treatment of customers. We do not drink alcohol, so I will only order water or a non-alcoholic beer after the meal. You order from the waiter and he is very unfriendly (and here I would like to specify that only that older gentleman with gray hair and more solid like that) had that behavior), brings you the bottle, which he leaves on your table and that's it. The neighbor at the next table orders a bottle of wine which the waiter brings him and then pours into his glasses. As for these waiters, it is visible from a distance that they are somehow selective with the customers, to not use a harsher word.. Thx
Comment from Hotel Management
11 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Mihai,Thank you for your review.We regret to learn that the reservation process at La Bodeguita did not meet your expectations. We understand that the ability to dine at convenient times is part of an enjoyable holiday, and we apologize for the inconvenience caused by the unavailability during preferred dining hours. Moreover, we are disheartened to hear about the impression left by one of our team members. Please accept our sincere apologies for any perception of preferential treatment, which is not in line with our commitment to hospitality and service excellence.We are delighted that you found our accommodations to be satisfactory and that you had a pleasant overall stay. Our goal is to provide a comfortable and enjoyable experience for all our guests.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
