Ratings based on 283 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2019
Basic but all you need. The views make up for everything!! Fantastic
Comment from Hotel Management
9 Jul 2019 by Juan Tovar, Hotel Management
Thank you for having us, we hope to see you again.
by A verified traveler
Posted 15 Apr 2019
Comment from Hotel Management
20 Apr 2019 by Juan Tovar, Hotel Management
Gracias.
by A verified traveler
Posted 8 Apr 2019
Comment from Hotel Management
9 Apr 2019 by Daniel Martin, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 29 Mar 2019
apts are basic and tired however location is best in puerto rico and HEATED pool is a fantastic bonus
was there 24/3/2019 would be my 1st choice for next year winter break
Comment from Hotel Management
30 Mar 2019 by Juan Tovar, Hotel Management
Good morning, thank you very much for thinking about us for your next holidays we will be waiting for you and that you will have that same taste for us and recommend us with your friends and family, where it will be a great pleasure to receive them just like you.
by A verified traveler
Posted 25 Mar 2019
There are cockroaches everywhere. Several were inside our room and we had to change rooms 3 Times. Their excuse was that the hallways are outside but I have stayed in many hotels with floorplans similar to this and I’ve never seen roaches outside let alone inside the room! When they switched our room the first night they put us in a standard room even though we paid for a superior and they made up for the downgrade and the roaches with a coffee... that doesn’t quite cut it.
Comment from Hotel Management
27 Mar 2019 by Juan Tovar, Hotel Management
Good afternoon, we regret what happened, we will take into account all your comments and hope to improve them for a future you can come back to us.
Thank you.
by A verified traveler from Edinburgh
Posted 24 Mar 2019
Ok so it’s not 5 star but for what I paid I was very happy with my stay, was amazing value for money, the man on the reception was very friendly, professional and helpful. The woman at the pool bar was amazing so was super friendly and seemed to enjoy her job, had a couple of lovely meals there. Had a lovely sea view from the apartment with a huge balcony. Apartment was basic and sunbeds round the pool are not the best but again for the price paid very happy with my stay, cleaners came every day and pool bar was open every day from 9am and closed 5pm Monday and Friday but open till 8pm the other days. The walk up from the stunning beach is a killer but less than €3 for a taxi if needed and good exercise saw lots of people run up it. It was peaceful and just what i wanted and would happily stay again.
Comment from Hotel Management
24 Mar 2019 by Daniel Martin, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 20 Mar 2019 on Ebookers
Bar was nice but pool area and pool dirty lots tiles missing furniture broken
Cracked sockets holes in walls dirty walls
Not be back And slope very steep up and down from reception had be carefull as easy slip
Comment from Hotel Management
21 Mar 2019 by Juan Tovar., Hotel Management
Good afternoon, thank you for your comment we will be making the improvements and we hope to see you again soon.
Thank you.
by A verified traveler
Posted 6 Mar 2019
Comment from Hotel Management
2 Apr 2019 by Juan Tovar, Hotel Management
Thank you !!!!
Gracias !!!!
by A verified traveler from Surrey, gb
Posted 1 Mar 2019
great views on the balcony, on site swimming pool and shop. not all rooms have sun loungers - needed to pay extra. had to pay extra to have wi-fi inside room per device. in all it was affordable and i might return in future
Comment from Hotel Management
13 Mar 2019 by Juan Tovar, Hotel Management
Good morning, we appreciate your comment and we would like to see you again for our resort and continue to have a great deal with you, we hope you think about us on your next vacation, we will be waiting for you.
Thank you.
by A verified traveler
Beautiful views
Posted 15 Feb 2019 on HotelsOk hotel needs refurbishing, beautiful views and good pool ,nice pool bar ,friendly staff and cleaners
Comment from Hotel Management
13 Mar 2019 by Juan Tovar, Hotel Management
Good morning, thank you for your comment we are trying to do our best to make our clients feel better in their stay we hope to see you again.
Thank you.
