Ratings based on 47 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Nice olace
Comment from Hotel Management
30 Dec 2024 by Guest Experience, Hotel Management
Dear Peter, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience
by A verified traveler
Posted 21 Dec 2024
Very close to the beach. Our room had a very contemporary design but had a very small inward facing window. The rooftop bar had excellent views.
Comment from Hotel Management
21 Dec 2024 by Guest Experience, Hotel Management
Dear Graham,Thank you for sharing your feedback about your recent stay with us. We’re pleased to hear that you appreciated our proximity to the beach and enjoyed the excellent views from our rooftop bar.We’re sorry to hear that the window in your room did not fully meet your expectations. We’d like to mention that we offer a variety of room types, including options with larger windows and different layouts. You can explore these options on our website, and we’d be happy to assist you in selecting a room that better suits your preferences for any future visits.Thank you once again for your valuable feedback. We hope to welcome you back soon and provide you with an even more enjoyable experience.Kind regards,Guest Experience
by A verified traveler
Posted 14 Dec 2024
Beds were very comfy. Shower is a bit different 😂😂
Comment from Hotel Management
15 Dec 2024 by Guest Experience, Hotel Management
Dear Robert,Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 21 Sep 2024
We recently spent 6 nights at Occidental Las Canteras and the Hotel did indeed meet our needs:
Location is great. You are a few steps off the Beach Las Canteras which is a gorgeous yellow sand with a long promenade full of bars and restaurants. The Hotel, although sells their stay as a resort, has no swimming pool neither provides beach service such as towels nor umbrellas/chairs. You can buy towel and small cooler which was what we did while doing some Beach hoping around the island. We also had the chance to have a drink at their rooftop, with gorgeous view of the sea where we watch the sunset during our first night.
The service is great, the staff is super attentive and helpful. The girls at the breakfast were super attentive☺️… the breakfast has everything you need and has a hot station where you can order your eggs etc…Few things to notice: NO PARKING ON SITE NOR STREET. We paid 60€ for the week at P. Thomas Miller which was literally 7min walking distance to the hotel. There is also no bell-boy nor someone who can help with the bags, guest are pexpected to do so themselves.
We actually had an issue with our room the first day. The AC was not properly working we told the front desk, he did fixed the issue right away but then the AC unit starting leaking… they changed out rooms but no help what-so-ever was offered with the bags…
Overalll Good stay and offers good quality of service with a decent price.
Comment from Hotel Management
22 Sep 2024 by Guest Experience, Hotel Management
Dear Jheniffer,Thank you for taking the time to share your detailed comments about your stay at Occidental Las Canteras. We are pleased to read that you had a pleasant experience overall and that the hotel's location, service, and amenities met your expectations.We appreciate your compliments about our staff, especially at breakfast, and we are glad that you enjoyed the views from the rooftop and the convenience of being close to the beach. We have taken note of your constructive comments and will carefully review these points to improve our guests' experience. We apologize for the inconvenience with the air conditioning and any discomfort caused during room changes.Thank you for choosing our hotel and we look forward to welcoming you back in the future for an even better stay.Sincerely,Guest Experience
by A verified traveler
Posted 9 Sep 2024 on Orbitz
Good hotel near La Cantaras beach. The staff were excellent
Comment from Hotel Management
10 Sep 2024 by Guest Experience, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel to be well-located near las Canteras and that our staff provided excellent service.We appreciate your kind words about the cleanliness of our rooms and the quality of service. We also note your feedback regarding room amenities. We strive to provide a comfortable and enjoyable stay for all our guests, and your input is invaluable as we continually work to enhance our offerings.Should you have any specific suggestions or needs for future stays, please do not hesitate to share them with us. We would be more than happy to accommodate any special requests to make your next visit even more enjoyable.Thank you once again for your review, and we look forward to welcoming you back soon.Best regards,Guest Experience
by A verified traveler
Posted 9 Sep 2024 on Hotels
by A verified traveler
Great location
Posted 1 Aug 2024 on HotelsMade very welcome at reception when booking in after only booking the room a few hours earlier for an unexpected treat for an early birthday surprise
All staff very attentive and very welcoming
The roof terrace bar is very classy and very clean had a lovely view of the sunset in front of us
Very Comfy bed and pillows adequate size room and without doubt a brilliant location for las canteras beach and the Santa catalina bus station
The only reason we have marked down the hotel is because the air conditioning didn’t work ( set at 28.5 and unbearably hot in the night ) and there was no instructions of any kind to even attempt to override it , for woke reason our telephone also wasn’t working but as soon as we informed the front desk they kindly arranged a fan to be sent up immediately
Comment from Hotel Management
4 Aug 2024 by Manager, Hotel Management
Dear Paul,Thank you for your feedback and for choosing to stay with us for your early birthday surprise.We are pleased to read that you received a warm welcome at reception and found our staff attentive and welcoming. It is wonderful that you enjoyed the stylish and clean rooftop terrace bar with its beautiful sunset view, and that you found the bed and pillows very comfortable. Our prime location near Las Canteras Beach and Santa Catalina Bus Station is certainly one of our best features, and we are glad that you appreciated it.We apologize for the inconvenience caused by the air conditioning and the lack of instructions to override it, as well as the problem with the telephone. We understand how important it is to have a comfortable room temperature and effective means of communication. We appreciate your understanding and are glad that our reception team was able to quickly provide you with a fan to help with the situation.Thank you once again for your valuable feedback. We are continually working to improve our services and facilities, and we look forward to the opportunity to welcome you back for an even better experience in the future.Sincerely,Guest Experience
by A verified traveler
Posted 1 Aug 2024
Nice
Comment from Hotel Management
4 Aug 2024 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience
by A verified traveler
Vacation
Posted 15 May 2024 on HotelsGreat hotel, brilliant location, amazing stay. Highly recommended.
Comment from Hotel Management
18 May 2024 by Guest Experience, Hotel Management
Dear Eva,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be excellent in a great location. Our team works hard to ensure that every aspect of your visit is perfect, from the cleanliness of the rooms to the comfort and service.We look forward to the pleasure of welcoming you back in the future. If there is anything more we can do for you, please do not hesitate to let us know.Best regards,Guest Experience
