Ratings based on 416 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Last minute stay
Posted 19 Apr 2024 on HotelsGreat last minute accommodation. Pleasant people. Good location. Family hotel.
by A verified traveler
Posted 14 Jan 2024
Lovely stay .
by A verified traveler
Posted 29 Nov 2023
Good clean hotel. We were upgraded to a suite upon arrival and it was great.
Basic, but tasty food and we always had lots of choices
Pool was large and there were enough chairs for everyone.
No complaints
by A verified traveler
Posted 6 Nov 2023
by A verified traveler from Kitchener
Posted 17 Jul 2023
liked waterpark
by A verified traveler
Posted 5 May 2022
Food was lovely pity drinks served in paper cups in the evening
A member of staff was rude
by A verified traveler
Posted 9 Nov 2021 on Hotels
by A verified traveler
Great place to stay
Posted 10 Oct 2021 on HotelsLovely weather.staff were great and pool was perfect tempeture.huge selection of food and lots for kids to do.you would have to be fussy to not enjoy this place
by A verified traveler
Disappointing - not "all inclusive" ...
Posted 18 Aug 2021 on HotelsNot "All inclusive" - have to buy your own soap! during a global pandemic!! also have to give a deposit for the tv remote control. no snack bar (few biscuits put out around meal times at the only bar open during daytime at the pool). and no notice on their own website nor anywhere else - most of the facilities were closed during our stay (no kids club, no trampolines, no bowling, no games room, no indoor bar, spa and gym limited, no playground at all there! and golf is €5pp). I understand there are restrictions but if they had advertised this I would not have booked, saved money with somewhere with just a pool.
you also cant get drinks by the water slides/water park, you have to purchase them, or smuggle them in from the other pools bar.
the activities werent at the advertised times, if any went ahead. and the evening entertainment involved a horrendously painful hours of out of time violin playing, the volume of the music at nighttime and positioning means the entire hotel is forced to listen to the repetitive playlist nightly until 11pm.
house keeping hit and miss. reception wont do anything over the phone and has a constant queue of customers. they were stressed and rude (almost understandably) not helpful in the slightest to any of our queries.
heads up: Bus route 33 goes to puerto rico which was a savour. all other bus routes currently stopped.
Food was ok but the same for lunch and dinner every day with one dish changing. no concept of cross contamination) gross.
