Ratings based on 616 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The best thing… the shower! Hot and lots of water pressure. Hotel seems expensive for what you get. Our room had a small outdoor sitting area that faced a brick wall. The rest of the hotel grounds looked quite nice though. Dinner buffet was extensive and delicious. Beach area was fun to walk, good for cheap food options and souvenirs and lots of Lou gets to rent at reasonable price.
by A verified traveler
Posted 20 Nov 2024
Attractive setting, helpful and efficient staff. Located near a good choice of shops and restaurants.
Mattresses too soft for me, pillows to “springy” felt as though they were filled with cut up foam. Sun loungers did not have cushions which made them difficult sit on for extended periods.
by A verified traveler from CHELTENHAM
Posted 4 Nov 2024
3rd year we have stayed with them, excellent service from the staff as always. It’s great to turn up at the hotel, and be thoroughly looked after during the stay. With easy access to the beach to watch the sun rise or set, and should you want a change of scene from the hotel, plenty of restaurants and bars along the seafront - all of which are easily accessible to the rear of the hotel.
Plenty of sun lounges, but there are definitely some keen beans who like to reserve them before the sun has even come up.
Comment from Hotel Management
8 Nov 2024 by Hotel Riu Palace Oasis, Hotel Management
Dear Matthew,Thank you very much for your brilliant review.Reading your wonderful remarks makes all our efforts worthwhile and wanting to continue working to give our guests the best experience.We always kindly recommend to remind other guests that you are intitled to remove towels on empty sunbeds, since reserving them using this method is completely forbidden.It was a pleasure to welcome you and we would like to do it again soon, Matthew.Warmest Regards!Hotel Riu Palace OasisOnline Reputation Manager
by A verified traveler
Posted 22 Sep 2024
Beautiful property on the beach next to lighthouse. Within short walk from shopping and restaurants. Easy access to public Transportation.
Comment from Hotel Management
2 Oct 2024 by Hotel Riu Palace Oasis, Hotel Management
Dear Ani,Thank you very much for staying with us and sharing your experience.It was really nice to serve you, our absolute priority is to offer our guests a pleasant stay. It is gratifying to learn we are doing a good job and it is appreciated by our wonderful guests.We love to read you had a nice time.Looking forward to your next visit!Warmest Regards, Ani,Hotel Riu Palace OasisOnline Reputation Manager
by A verified traveler
RIU Oasis - Try Another Hotel.
Posted 24 Aug 2024 on HotelsHotel advertises parking for guests and only has a 20 spot lot for 1000 rooms does not make senses.
Needless to say I got towed parking on the street and decided to find a hotel that has parking and customer service. (Salobre - very nice).
Did I get a refund for early check out for a room I never used? No. So thanks agai RIU. Wo t be back👍
Comment from Hotel Management
26 Aug 2024 by Online Reputation Manager, Hotel Management
Dear Martín,Thank you for staying and writing us a review.First of all, we are very sorry to hear that your stay with us did not fulfill your expectations.We never want our guests to leave us with an unpleasant experience with the stay or the staff hospitality as well, as strive each day in order to make our guests smile and happy.Your feedback is extremely valuable to us, and will help us improve our services as we genuinely value our guests' reviews.Once again, we regret we failed this time in your case, and for this reason we will be implementing preventative measures to prevent such instances from re-occurring going forward. It is our hope you give us another chance to provide you with a better stay.Best Regards,Hotel Riu Palace OasisOnline Reputation Manager
by A verified traveler
Posted 19 Aug 2024
A fantastic hotel with lovely and clean grounds and rooms. Ultimately, though, our stay was made by (a) the range, variety and taste of the food; and (b) above everything else, the customer service, focus and attention of all the staff. Would not hesitate to stay again and very much looking forward to doing so too!
Comment from Hotel Management
28 Aug 2024 by Hotel Riu Palace Oasis, Hotel Management
Dear Robert,We definitively have the best guests.Thank you very much for your feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday. We will receive you with open arms, Robert.Loving Regards,Hotel Riu Palace OasisOnline Reputation Manager
by A verified traveler
Posted 12 Aug 2024
We stayed in a swim out suite and it was lovely. Almost 4ft deep and always the perfect temperature. The main pools were not as big as I expected however they were beautiful and never looked overly crowded. The location was great. We were able to walk to the dunes to the left and to the right there were miles of stores, restaurants, other beaches and even a mall. The lighthouse is also very close.
The food was good at the Promenade and the specialty restaurants were exceptional in every way.
The staff was very helpful and even let us use an adapter because we didn’t think about the European outlets when packing.
It was also a very safe place to walk around. There’s a nude beach a short distance to the right of the hotels private beach. One of RiUs sister resorts is also a walkable distance from RIU palace oasis.
Comment from Hotel Management
22 Aug 2024 by Hotel Riu Palace Oasis, Hotel Management
Dear Dawn,It is rewarding to read your fabulous feedback.Our lovely staff will be pleased to learn that their efforts are appreciated.The best compliment is learning you liked it.Looking forward to hosting you again and wishing you, all the best.Loving Greetings,Hotel Riu Palace OasisOnline Reputation Manager
by A verified traveler
Posted 29 Jul 2024
The perfect place from which to explore canary island.
Very comfortable and warm room with an excellent view to the beach, also excellent hot showers.
The space is surrounded by beautiful palm trees with a Fantastic Friendly staff always willing to help.
Breakfast options and dinners services very nice too.
The hotel is very central within easy reach of
The beach, shops, eating places.
We will certainly be back."
Comment from Hotel Management
8 Aug 2024 by Hotel Riu Palace Oasis, Hotel Management
Dear Katia,The best news is learning you enjoyed your holiday.Thank you very much for taking the time to share your brilliant evaluation.And we hope to see you again very soon, Katia.Loving Greetings!Hotel Riu Palace OasisOnline Reputation Manager
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Increíble estancia
Posted 14 Jul 2024 on HotelsFue increíble, sobre todo el personal. Muy amables! Repetiremos seguro.
