Ratings based on 354 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2024
Time of gym
Comment from Hotel Management
6 Sep 2024 by Hotel Riu Palace Meloneras, Hotel Management
Dear Adrian,It is really delighting to read your excellent evaluation.Our team’s efforts paid off.Thank you very much. It is very gratifying to learn you had a nice stay.Loving wishes,Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler
Posted 26 Aug 2024
Great resort!
Comment from Hotel Management
9 Sep 2024 by Hotel Riu Palace Meloneras, Hotel Management
Dear Ronni Michele,Thank you very much for sharing your impressions regarding your stay.We are delighted to read that you liked it and we really appreciate your kind remark.Hoping to see you back soon, Ronni Michele.Have a fantastic day.Kindest wishes!Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler from Kissimmee
Posted 4 Jul 2024
If you come to this resort you will come back over and over again, the food is superb, the staff is what will bring you back! From the gardening crew (Andres) that will great you every time you walk by to the amazing team of Restaurant managers Carrera, Germano, Patrik, Felix, and Herrera and our superb server Manolo, you became friends. You feel so sad to leave that you have to return to be pampered again! Amazing management. My housekeeper Rosario, I wish I could take her with me! They change your towels 2 times a day and will make your bed if you had a nap in the afternoon! Really amazing
Comment from Hotel Management
10 Jul 2024 by Hotel Riu Palace Meloneras, Hotel Management
Dear Adriana,We deeply appreciate your positive feedback and are delighted to know that your stay with us exceeded your expectations. We strive daily to provide exceptional service and a memorable experience for all our guests. Looking forward to your next visit so that we can provide you with another memorable stay.Best Greetings, Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler
Posted 7 May 2024 on Hotels
by A verified traveler
Best 5 star ⭐️⭐️⭐️⭐️🌟
Posted 20 Sep 2023 on HotelsBeautiful complex could not fault it in any way, maybe if I had one criticism it would be the hotel caters for a slightly older person bet that’s it food staff & grounds were all amazing.
Comment from Hotel Management
22 Sep 2023 by Online Reputation Manager, Hotel Management
Dear Derek,Thank you very much for your evaluation. We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler
5 star? No!
Posted 26 Aug 2023 on HotelsImpressive lobby
Nice garden with pools
Very good dinner buffet
Average breakfast buffet
Not bad rooms but like any B&B or 3 star hotel
Apart of the lobby and the dinner buffet presentation nothing else can reminds you are in a real 5 star hotel.
The high cost is mutch higher than the hotel services. If the only you are looking is to relax around the pool you can do it with less money in many other hotels in the area
The staff is always friendly but the hotel needs improvements. This isn't a hotel for 5 stars
Comment from Hotel Management
31 Aug 2023 by Riu Palace Meloneras Online Reputation Manager, Hotel Management
Dear Giuseppe,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to the areas where we could do some improvements. We will notify the different departments in charge. Best Regards,Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler from Kissimmee
Posted 3 Aug 2023
Amazing hotel will return for sure and staff are really amazing
Comment from Hotel Management
21 Aug 2023 by Riu Palace Meloneras Online Reputation Manager, Hotel Management
Dear Adriana,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you very much on behalf of our fantastic team. We hope you will come back soon and we wish you a fantastic day!Warmest wishes,Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler
Posted 25 Mar 2023 on Hotels
It was simply fabulous
Comment from Hotel Management
28 Mar 2023 by Riu Palace Meloneras Online Reputation Manager, Hotel Management
Dear guest,Our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf for your fantastic feedback. It is very rewarding to learn you enjoyed your stay!We hope you will come back soon and we wish you a very nice day.Warmest wishes!Hotel Riu Palace MelonerasOnline Reputation Manager
by A verified traveler
Poor aircon, evening food otherwise very nice.
Posted 21 Mar 2023 on HotelsBeware of inadequate aircon in the main block and wing rooms. Ours didn't get below 22 degrees the whole 10 days we were there despite leaving it on 24/7.and the outside temperature falling to 15 overnight! Apparently the villa blocks are much cooler, "freezing" even. Hard floors and thin walls mean you are reliant on other people to keep the noise down which on the whole they do, as the average age of the clientele must be 65+.
Facilities, grounds and pools are all very good with lots of sunbeds and brollies available in sunnier/shadier, windy/ not so windy spots. Don't believe the "No reserving of beds" rule though, it is completely ignored by the staff and guests.
Food suffers from the inherent disadvantages of the buffet format. There are plenty of cooking stations in operation, but whilst there is a wide choice (but no pineapple juice) and unlimited supply, the food is only 3/4 * quality with lots of fried meat/fish options. It works for breakfast, but is not 5* for the evening meal. The desserts were particularly disappointing, looking fabulous but all artificial and tasteless. Only the choux buns had real cream in them.
The staff were friendly and generally efficient throughout. Can't comment on the entertainment as it is not our thing. If you want to eat out there are plenty of nearby options, but apparently the only really good one is Samsara.
by A verified traveler
Posted 6 Mar 2023
