Ratings based on 271 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Nice quiet location, close enough to walk to restaurants and the sea. Lovely staff, clean and tidy accommodation, nice pool area, you can always get a sunbed due to the no holding sunbeds rule which is enforced. No 6am towels on sunbeds crew. Bliss!
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Julia, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our nice quiet location, which is conveniently close to restaurants and the sea. It's wonderful that you found our staff lovely and that you appreciated our clean and tidy accommodations.We're glad you enjoyed our pool area and the fact that our sunbed policy ensures everyone has a fair chance to relax by the pool without the hassle of early morning towel reservations. We aim to create a relaxing and enjoyable atmosphere for all our guests, and we're thrilled that you found it blissful.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Please feel free to reach out to us directly if there's anything else we can assist you with.Warm regards,Azahara CamposHotel Manager
by A verified traveler
Posted 23 Mar 2024
The New Folias is in a great location. We had beautiful seaviews from our room. Five minute walk to a lovely sandy beach.
Shops and restaurants nearby.
Good bus service to other resorts.
Hotel staff welcoming and helpful.
Comment from Hotel Management
25 Mar 2024 by Hotel Manager, Hotel Management
Dear Carolyn, Thank you for taking the time to share your positive experience at The New Folias! We're thrilled to hear that you enjoyed your stay with us. We appreciate your feedback and are delighted that you had a fantastic experience with us. Should your travels bring you back to the area, we would be honored to welcome you again at The New Folias. Thank you for choosing to stay with us!Kind regards, Azahara CamposHotel Manager
by A verified traveler
Posted 11 Mar 2024
Facilities generally good but hotel a little remote from shops and restaurants for those with arthritic knees and of a certain age. Also paving in the local area often loose or raised and a danger of tripping.
Comment from Hotel Management
11 Mar 2024 by Hotel Manager, Hotel Management
Dear Graham, Thank you for your feedback on your stay at our hotel. We are glad to hear that you found our facilities to be generally good. We understand that the location may not be ideal for those with mobility issues or of a certain age, as it is a little remote from shops and restaurants. We apologize for any inconvenience this may have caused.We appreciate you bringing to our attention the loose and raised paving in the local area, as safety is our top priority. We will work with the local authorities to address this issue and ensure the area is safe for all guests.We hope that despite these challenges, you were able to enjoy your time at our hotel and we would love to welcome you back in the future. Thank you for choosing to stay with us.Kind regards, Azahara CamposHotel Manager
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Hotel Manager, Hotel Management
Estimada Deborah, Apreciamos su valoración acerca de su estancia en New Folías. Desconocemos si hubo algún aspecto(s) de sus días con nosotros que no fue de su agrado; en cualquier caso, siéntase libre de hacernos llegar sus comentarios en cualquier momento. Un saludo cordial, Azahara CamposDirectora
by A verified traveler
Posted 5 Feb 2024
Quiet safe place. A bit rundown
Comment from Hotel Management
6 Feb 2024 by Hotel Manager, Hotel Management
Dear Wilma, Thank you for taking the time to share your feedback with us following your recent stay. We're pleased to hear that you found our hotel to be a quiet and safe place.Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Azahara CamposHotel Manager
by A verified traveler
Posted 23 Dec 2023
The property is in an excellent location, with sandy beaches, scenic coastal walking paths, and many shopping and dining options nearby. If you’re looking for a room with a view, I’d definitely suggest going for a sea view room. You’ll get to enjoy the beautiful ocean view and soak up some sunshine on your balcony all day long. Plus, you can check out the pool area and pick the perfect spot before heading down. The staff was very friendly and helpful with any questions or needs. The housekeeping was excellent as well. There was room for parking if you have a car, but the bus stops are close by and the public transportation is excellent for exploring the main areas along the coast. The hotel is a bit old and could use some sprucing up, but it’s still a great place to stay! I spent a week in Gran Canaria and I have to say, the Hotel New Folias was in the best area I could’ve picked. 😎
Comment from Hotel Management
26 Dec 2023 by Hotel Manager, Hotel Management
Dear Randal, Thank you so much for your nice review about your holiday time at New Folías Hotel. We are quite happy to know you spent a good stay with us and appreciate all your comments and words to us. We will be pleased to welcome you back any time. Kind regards, Azahara CamposHotel Manager
by A verified traveler
Posted 26 Jul 2023
Very friendly staff. Lovely room and great pool.
Comment from Hotel Management
27 Jul 2023 by Hotel Manager, Hotel Management
Dear Dominic, Thank you so much for reviewing your holiday at New Folías. We are glad to know you spent a good time with us and look forward to your next visit. Best regards, Azahara CamposHotel Manager
by A verified traveler
Posted 14 Jul 2023
I loved this hotel. Everything was so accessible and everyone was so friendly.
Comment from Hotel Management
17 Jul 2023 by Hotel Manager, Hotel Management
Dear Michaela, Thank you so much for your lovely words to us. We cannot be happier to know you spent such a nice time at New Folías hotel and look forward to your next stay. Kind regards, Azahara CamposHotel Manager
by A verified traveler
Posted 12 Jul 2023
Nice size room with a kitchenette
Very clean
Balcony was private
Comment from Hotel Management
12 Jul 2023 by Hotel Manager, Hotel Management
Dear Ian, Thank you so much for your nice words to us. We are happy to know you spent a nice time at New Folías Hotel and look forward to your next visit. Kind regards, Azahara CamposHotel Manager
by A verified traveler
Posted 9 Jul 2023
Comment from Hotel Management
11 Jul 2023 by Hotel Manager, Hotel Management
Estimado Marcel, Muchas gracias por su buena valoración. Deseamos que tenga intención de volver a New Folías muy pronto. Quedamos a su disposición. Saludos cordiales, Azahara CamposDirectora
