Ratings based on 182 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Excellent Hotel in Gran Canaria
Posted 10 Mar 2024 on HotelsAfter reading all reviews I was apprehensive about the hotel but I don't regret booking here. Room was huge, great view, staff were soooo friendly and amazing. Great variety of food and some of them were amazing, other ones could improve. Sangria was excellent. Only negative thing was the Cocktails that can be better.
Activities every night for kids and adults. Pool was great although the big one with the slides was with sea water, my kids didnt like that.
by A verified traveler
Great Hotel, will definatelly be back
Posted 6 Feb 2024 on HotelsSpend first week of February 2024 there with my family and friends.
Rooms were cleaned every day with fresh towels and toiletries to up. Cleaning ladies on 2nd floor were very nice and great at their job. Amazing staff that could not be more helpful, everyone during meals receptionists, animations team. Special recognition for Ali who was super helpful and nice to our group.
Pool water was clean and slightly heated, so we were using it every day, had some nice bubble jets and great view. Very good food with different selection every lunch and dinner. Breakfast also had a lot of choices including omelettes made on request and fresh pancakes and churros every day. Very good coffee, wide selection of soft drinks. The only minutes is still water from the machine – awful taste.
Mini disco for the kids most nights and some entertainment for adults from 9 in eth arena next to the hotel where kids can also use some additionally paid attractions – mic gold, mini go-carts, trampolines, bowling. Waterpark (access included in hotel price) also across the street – good slides however water in February still cold so only used few times
Thanks,
Kamila and Dariusz
by A verified traveler
Posted 11 Jan 2024
Food selection minimal
Pool rules crap
by A verified traveler
Great Christmas break
Posted 1 Jan 2024 on HotelsThe hotel is situated in a beautiful bay, and every room has incredible sea views from the balcony.
The staff are all very polite and friendly and the hotel was very clean.
The food was reasonable for an all inclusive, although a bit repetitive. As vegetarians we did struggle at dinner especially.
The pool was nice enough although pretty cold! The acquapark was great for the kids, although again this was freezing!
It would have been so much nicer to have had glasses for drinks rather than plastic cups. I can understand that during the day by the pool, however whilst drinking in the lounge glasses should have been available like in the restaurant.
Overall we had a good stay
by A verified traveler
Posted 15 Dec 2023
by A verified traveler
Fabulous 5 night break
Posted 17 Nov 2023 on HotelsWe stayed in the hotel for a 5 night all inclusive break and really couldn't fault anything. The rooms were very spacious with amazing views and cleaned on a daily basis.The whole stay was really lovely. The staff were very friendly but wanted to mention Ali who was very nice and went out of his way to chat to us and made us feel really welcome. We will definitely be returning at some point sooner rather than later. We really didn't want to go home!
by A verified traveler
Posted 20 Nov 2022
Nice resort for a relaxing holiday. Plenty for kids to do.
Good variety selection of food.
Pleasant staff who are willing to help as best as they possibly can.
Nice small beach
Not many restaurants and cafe due to I guess all the hotels being all inclusive packages
by A verified traveler
Posted 28 Oct 2022 on Orbitz
Excellent location in Gran Canaria walking distance to water park, beach and beach activities. Hotel was great and staff was really nice.
by A verified traveler from Staffordshire
Posted 19 Apr 2022
In a purpose made resort with a small beach with no access to a promenade to escape. Hotel is NEVER a 4* more like a low 3*. Poor quality all inclusive drinks, restaurant more like a cafe setting with average food mostly warm at best. Not enough sun beds & if you wanted one you had to "lay your towels across them before dawn". Entertainment was dreadful aimed at children until 9pm who then never left the picnic bench tables until late. (Outside entertainment shared by 2 hotels 50 yds away so constant queues for drinks). Only one pool bar serving drinks all day and night so again constant queues. Felt sorry for the staff who worked hard to keep up. A large room with a large balcony but very tired with no tea/coffee & a worn out chair that needed dumping. Ok if you're a family that just wanted to sit around the pool all day but no good for couples or young people looking for some life. WOULD DEFINITELY NOT RECOMMEND THIS SO CALLED 4* hotel. Avoid the Taurito valley area.
