Ratings based on 891 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Nice place to stay .
Comment from Hotel Management
12 Oct 2024 by Zuzanna Stepien , Hotel Management
Dear Savas,Thank you for taking the time to share your feedback. We are pleased to hear that you had a pleasant stay at Gloria Palace Amadores Thalasso & Hotel****. Your comments are greatly appreciated, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Kind regards, Zuzanna Stepien Deputy Manager Gloria Palace Amadores Thalasso&Hotel****
by A verified traveler
Lovely hotel
Posted 27 Apr 2024 on HotelsLovely hotel. Great position, lovely pools friendly staff and good food.
Comment from Hotel Management
4 May 2024 by Zuzanna Stepien, Hotel Management
Dear Paul,Thank you for taking the time to rate us a perfect 10 out of 10! We truly appreciate your feedback and are delighted to hear that you had such a wonderful experience during your stay with us.We're thrilled to know that you found our hotel lovely and enjoyed our great position, lovely pools, friendly staff, and good food. Providing exceptional service and amenities is what we strive for, and we're pleased that we were able to meet your expectations.We look forward to welcoming you back to Gloria Palace Amadores Thalasso&Hotel**** for another fantastic stay.Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****
by A verified traveler
Beautiful hotels with amazing views
Posted 12 Apr 2024 on HotelsLovely hotel with amazing views and friendly staff. This was a return visit and seen improvements from previous times, and will come back. Some offerings could be improved - body lotion and conditioner in the rooms, as well better hairdryers. I would also suggest some bed toppers for the extensible couch and some scheme to incentives guest to reuse towels for more than one day in a bid to become more ecofriendly, as well as more selective rubbish collection.
Comment from Hotel Management
16 Apr 2024 by Alejandro Florido, Hotel Management
Dear Martha,Thank you for choosing to return to Gloria Palace and for sharing your positive experience with us. We are thrilled to hear that you enjoyed the stunning views and found our staff to be friendly and accommodating.Your feedback regarding potential areas for improvement is greatly appreciated. We are continuously striving to enhance our amenities and services to better meet the needs and preferences of our valued guests. Your suggestions regarding the inclusion of body lotion and conditioner in the rooms, as well as the provision of better hairdryers, have been duly noted and will be taken into consideration for future enhancements.Once again, thank you for your valuable feedback. We look forward to welcoming you back to Gloria Palace and exceeding your expectations in the future.Warm regards,
by A verified traveler
Be aware
Posted 5 Feb 2024 on HotelsUnfortunately my husband ended up in hospital, we came out with 6 friends and four of us had food poisoning, my husband is 74 and has heart problems, we have had to extend our stay and alter our flights by 2 days, he ended up with a severe urine infection due to being dehydrated,
We have stayed here before but we won’t be returning.
Comment from Hotel Management
10 Feb 2024 by Zuzanna Stepien, Hotel Management
Dear Anonymous,We are deeply sorry to hear about the health issues you and your husband experienced during your recent stay with us. Your well-being and safety are of utmost importance to us, and we regret that you had such a distressing experience.Additionally, we have shared your feedback with our team to ensure that they are aware of the importance of providing prompt and appropriate assistance to guests in need, especially during emergencies.We understand your decision not to return, but we sincerely hope that your husband recovers swiftly and that you both find comfort and solace during this challenging time.If there is anything further we can do to assist you, please do not hesitate to contact us.Warm regards,Zuzanna StepienDeputy Manager Gloria Palace Amadores Thalasso & Hotel
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Zuzanna Stepien, Hotel Management
Estimada Paula,Muchas gracias por evaluarnos de forma tan positiva. Nos llena de orgullo saber que ha tenido una estancia maravillosa en Gloria Palace Amadores Thalasso&Hotel**** .Estamos a su disposición para lo que necesite y esperamos que podamos volver a recibirle en el hotel pronto.Atentamente,Zuzanna StepienSubdirectoraGloria Palace Amadores Thalasso&Hotel****
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Ayoze Rodríguez., Hotel Management
Dear Bernard,Thank you for choosing to stay at our hotel. We appreciate your visit, and we hope you had a wonderful experience.If there's anything specific you enjoyed or any feedback you'd like to share, we would love to hear from you.Looking forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 6 Jan 2024
The hotel itself was nice, we liked the pool area and cleaning/restaurant staff were excellent.
However the reception staff let the hotel down.
At check in we were told if we didn’t like our room we could change in the morning, we found this strange as if the man at reception knew we were being placed in the wrong room. For context we booked a double sea room 8 months in advance.
We were put in to a dirty small dark room looking into reception. We requested to be swapped the following morning and were told there are no rooms left and we could return the next day.
I sent an email to management and I was told there was a room available on the system. So we were lied to at reception. The room was nicer as it’s what we booked. We were woken up at 8am every morning from screaming and shouting and people running up and down the hall. The dining room was chaos every morning.
Towards the end of our holiday we went to reception to enquire about a late check out and we were told this wouldn’t be a problem and the lady took our details and told us to return the morning of checkout.We returned and we were told they needed the room back and couldn’t give us another room but they had a booking system for a 15 min courtesy room we could use to get changed in if we requested a specific time at checkout.When we checked out we asked to book a slot for the room and surprise no room was available.Raquel was very rude and brushed us off when we told her her colleague told us this. All lies….
Comment from Hotel Management
10 Jan 2024 by Ayoze Rodríguez., Hotel Management
Dear Jessica,Thank you for choosing our hotel and for sharing your feedback. We appreciate your positive comments about the pool area and the excellent service provided by the cleaning and restaurant staff.However, we sincerely apologize for the challenges you faced with the reception staff and the misinformation provided during your stay. We take your feedback seriously and will investigate the matter to ensure such incidents do not happen in the future. Your experience does not align with the level of service we aim to provide, and we are truly sorry for any inconvenience caused.If there's anything more you would like to share or discuss, please feel free to contact us. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with an improved experience.Thank you for your visit.Best regards,
by A verified traveler
Posted 6 Jan 2024
What an amazing hotel!! Staff were extremely friendly and hospitable, every room has the most beautiful sea view. The food was plentiful, of an excellent quality and a good variety of options. A short walk to the nearest town where there were lots of shops/restaurants. Only 25 mins from the airport too.
Faultless!!
Comment from Hotel Management
10 Jan 2024 by Ayoze Rodríguez., Hotel Management
Dear Tara,We extend our heartfelt gratitude for choosing our hotel, and we are thrilled to receive your fantastic feedback! Thank you for acknowledging our friendly and hospitable staff, the beautiful sea views from every room, and the plentiful and excellent-quality food options.We are delighted to hear that your overall experience was faultless. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another amazing stay in the future.Thank you again for your visit.Warm regards,
by A verified traveler
Posted 13 Dec 2023
It is overall a very lovely hotel and a good place to stay. Unfortunately the hotel staff and housekeeping don’t pay attention to do not disturb signs and entered my room several times when I didn’t want to be bothered. This wasn’t taken seriously by reception staff either. There seems to be an issue with the water supply in the mornings, maybe down to demand but it kept running at low pressure, cold and even stopping completely during a shower. The breakfast buffet was rather boring, but that seems standard for many hotels. Great location and easy access to both Peurto Rico and Amadores as well as the commercial centre if you’ve got the fitness to walk up the hill.
Comment from Hotel Management
16 Dec 2023 by Ayoze Rodríguez., Hotel Management
Dear Joanna,Thank you for choosing our hotel and taking the time to provide us with your valuable feedback. We appreciate your kind words about our lovely hotel and its convenient location.I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.We have already informed the relevant teams about the issues you raised, and immediate measures are being implemented to address and rectify the situations. We understand the importance of providing a seamless experience for our guests, and we are committed to making the necessary improvements.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,
by A verified traveler
Posted 12 Dec 2023
The bedrooms are very spacious and the sea views excellent, though the bathroom arrangements may not be to everyone’s taste as has been commented upon by other guests. It’s all very open plan! The restaurant buffet is very extensive and well presented. For the price we paid it was excellent value for money.
Comment from Hotel Management
16 Dec 2023 by Ayoze Rodríguez., Hotel Management
Dear David,Thank you sincerely for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed the spacious bedrooms and the breathtaking sea views.We appreciate your honest comments about the bathroom arrangements, and we will certainly consider them as we strive to enhance our guests' experiences. Your insight is invaluable.We look forward to welcoming you back in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.Best regards,
