Ratings based on 117 Verified Reviews
3.7 Room cleanliness
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2024 on Hotels
Okay for the price. It’s about 15 minutes walk to the beach. The property is old and definitely needs a refurb.
by A verified traveler
Posted 30 Apr 2024
Pésimo el lugar ..el edificio viejo ..y todo dentro muy incómodo ..tengo fotos de la habitación ..baño y demás lugares..la verdad por lo que pague no quede satisfecha☹️☹️☹️
by A verified traveler
Excellent value for money
Posted 18 Apr 2024 on HotelsExcellent value for money. Greeted by a lovely receptionist on our first day and there is a very nice and quiet pool area. The hotel is in a fantastic location, and although it is a little worn it’s fantastic for the price.
by A verified traveler
Posted 4 Jan 2024
I stayed in this place last year and, despite some problems, I liked it enough to book again in 2024. Unfortunately, it has changed a lot.
Before making the booking I called the reception and asked in Spanish to be given a room in a less noisy area than last time. When I arrived, I was given a room in the noisiest part right next to the busy road with passing buses roaring until very late at night. You can only sleep comfortably for a few hours before the roar of the traffic starts again in the early morning.
Also the bathroom looks really old with bathtub being painted over INSIDE with white paint, tiles and paint almost falling from the ceiling and walls and some very nasty mould and fungus painted over.
What is worst, is the attitude of the receptionists. I asked to be given a different room and I was told buses passing by don't bother the receptionist. I asked him if he ever slept in this place and there was obviously no reply...
I was then told to come back the next day, and the other receptionist did not even bother to check if there were any other rooms. All booked up!
I also pointed out there were some items missing in the kitchen, to which the receptionist just shrugged her shoulders and said: so what? do you want me to go and buy them for you?
This place has changed beyond recognition and I very much regret booking another long stay here. Never again! The conditions are not acceptable for the price you pay and you expect for the staff to be more polite!
by A verified traveler
Good basic accommodation in Playa del Ingles
Posted 6 Dec 2023 on HotelsGreat location, clean tidy rooms with a small kitchen, very friendly staff. A couple of minutes walk to the beach and lots of amenities (shops, restaurants etc) close by. The only thing I could fault was the lack of air con in the room. As we stayed at the end of November this was not too much of a problem, but I would think twice about booking if I were looking to stay in July/August.
by A verified traveler
Winter break
Posted 11 Nov 2023 on HotelsLocation good, close to beach and restaurants.
by A verified traveler
Posted 30 Sep 2023 on Hotels
by A verified traveler
Posted 20 Apr 2023
Great location , nice renovated apartment , but kitchen area very outdated s and dirty . Old cupboard’s , constantly blocked sink and cockroaches . Cleaning staff do as little as possible . Such a shame for a nice apartment block . We asked to be changed to a cleaner more modern apartment for our second week but were told this would cost €450.00 😂😂😂 . We would recommend for the location , near the beach restaurant’s and shopping , but make sure you see your apartment before you accept it .
by A verified traveler
Posted 12 Mar 2023 on Hotels
by A verified traveler
Great location and staff - but needs some TLC.
Posted 14 Feb 2023 on HotelsWe had a great welcome from Chris
And she was helpful and friendly all the time. She talked to guest's at the pool regularly. She responded to requests quickly.
The apartments are in a grest location.
The bar advertised was closed. Apparently the apartments had not long been taken over. And they were in need of some TLC in the kitchens and bathrooms. The living room and bedrooms were fine. The beds were comfortable. Great views from balcony.
The water unit for the room was too small to wash my hair and shower- ended up with cold showers.
My friends water unit flooded and they were moved quickly to an adjacent room by Chris.
The pools were both freezing cold so not very useable though we braved it a couple of times. The lifeguatd was very helpful and kept the area clean and tidy.
We cannot emphasis enough how lovely all the staff were. Plus the cleaning service was very good.
But the building needs some TLC including the wood on the balconies which is rough and splintery.
