Ratings based on 129 Verified Reviews

3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 3 Jan 2020
Terrible apartments so out dated and old , apartment was so small and narrow luckily we only had to stay 1 night !
Comment from Hotel Management
6 Jan 2020 by Community Manager, Hotel Management
Dear Guest, We thank you for the time dedicated to publish your opinion about Monte Paraíso Apartments. We have taken notes of your comments on the need for renovation, to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Nov 2019 on Hotels
4 out of 5
by A verified traveler

Posted 3 Nov 2019
Staff were excellent very pleasant and helpful. However long wait and queues to get into restaurant spoil the dining experience. They would not let you in until they went away and set a table. This happened with every group. As a consequence of the long wait often the coffee machines were switched off at 10 even though we had been waiting. Just a twerk of the system woul make it much more pleasurable.
Comment from Hotel Management
8 Nov 2019 by Community Manager, Hotel Management
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraiso Apartments. Thank you for praising our staff. It is a pleasure to check that you enjoyed your holidays with us. On the other hand, we have taken notes of your comments on the Restaurant procedures and waiting time, to study how we can improve our services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic
5 out of 5
by A verified traveler

Posted 22 Oct 2019 on Hotels
Comment from Hotel Management
8 Nov 2019 by Community Manager, Hotel Management
Dear Debra, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic
2 out of 5
by A verified traveler

Not what you pay for and stink on walk way

Posted 22 Oct 2019 on Hotels
Awful. Firstly if you look at reviews from 2018 people complained about wi for at hotel. Answer was working on it Guess what we never got wi do for 7 days asked reception. Same answer so it’s a con you won’t get any WiFi at all When walking from reception to room area it’s full of cats and stinking of cat p... cleaning ladies very polite and helpful Pool clean and has safety people. Small very small like away from main pool.
Comment from Hotel Management
8 Nov 2019 by Community Manager, Hotel Management
Dear David, We thank you for the time dedicated to publish your opinion about Monte Paraiso Apartments. Thank you for praising our staff and main swimming pool. On the other hand, we have taken notes of your comments on the WiFi connection, smells and cats location, to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic
3 out of 5
by A verified traveler

Posted 12 Oct 2019 on Hotels
Comment from Hotel Management
8 Nov 2019 by Community Manager, Hotel Management
Dear Katie, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas to improve them. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic
1 out of 5
by A verified traveler from Liverpool

Posted 19 Sep 2019
Infested with cockroaches, got moved 3 times still tortured.
Comment from Hotel Management
20 Sep 2019 by Community Manager, Hotel Management
Dear Guest, We thank you for the time dedicated to publish your opinion about Monte Paraiso Apartments. We have taken notes of your comments on the presence of cockroaches, in order to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your full satisfaction this time. Kind Regards, Apartamentos Monte Paraiso Riversun-Touristic
5 out of 5
by A verified traveler

Posted 17 Mar 2019
Comment from Hotel Management
1 Apr 2019 by Community Manager, Hotel Management
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraiso Riversun-Touristic
5 out of 5
by A verified traveler

Posted 17 Mar 2019
The apartment was very clean, the staff very friendly and the view was fantastic, also only a few steps away from the Europa centre for shops pubs and restaurants.
Comment from Hotel Management
22 Mar 2019 by Community Manager, Hotel Management
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraiso Apartments. Thank you for praising our staff, service, views and location It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraiso Riversun – Touristic
5 out of 5
by A verified traveler from Nottingham

Posted 28 Feb 2019 on Ebookers
Loved everything about the place, location to Europa the best.
Comment from Hotel Management
1 Mar 2019 by Community Manager, Hotel Management
Dear Guest, We are very thankful after reading your review about your stay at the Monte Paraiso Apartments. Thank you for praising our location. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraiso Riversun – Touristic
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