Ratings based on 763 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Nice property.Food in the restaurant quality bad.I had an experience where they served ceasar salad and it was missing the chicken I had to send it back.The dressing was mayonaise uggg
by A verified traveler
Posted 12 Nov 2024
The Hotel overall is really nice. The Christmas spirit in the Hotel was really nice.
All the options in the Hotel.
by A verified traveler
Posted 3 Jul 2024
Upon arriving at the facility, there was a huge line of people waiting to check in. Waited about 1 hour in line and line did not even move. Gave up on checking in, went out to get dinner with my family and then came back around 9 pm to try again. Check in was easy at this time. Hotel was clean, but no house keeper will come to freshen up the room or even pick up dirty towels and replace with new ones. Breakfast is amazing but the room service and lunch/dinner menu changed over the year. Pizza is no longer available and kids menu is not helpful if you have a picky eater. Room stayed cold. Heater was not working properly. No extra blankets in room. Have to request. I do not recommend this hotel. It is a bit overpriced based on its location. Available Liquid soaps, shampoo, and conditioners are of very poor quality.
by A verified traveler
Posted 27 Jun 2024 on Hotels
by A verified traveler
Posted 5 May 2024
Wonderful termal spa
The city is beautiful full of shops and great restaurants
by A verified traveler from West Hollywood
Posted 22 Apr 2024
My stay at the Wyndham Gramado was nothing short of exceptional. Hotel staff were extremely pleasant and friendly, cleanliness is central to their operations and hotel offerings such as pool and dining were simply top-notch. Shame we didn’t get to experience more of the property as we were in town for a conference. I highly recommend this hotel to anyone visiting Gramado- just be sure to rent a car as you’ll need it to venture into the beautiful town.
Comment from Hotel Management
23 Apr 2024 by Wyndham Gramado Termas Resort SPA, Hotel Management
Dear Philippe,Thank you very much for answering our satisfaction survey, this action helps us a lot in our journey towards the best experiences for our guests.I'm happy to know that you took away good memories from your stay at the Wyndham!It was a pleasure to welcome you and we hope you return soon! ;)Yours sincerely,Eduardo SantosQuality SectorWyndham Gramado Termas Resort SPA
by A verified traveler from Manalapan
Posted 13 Mar 2024
Hotel is beautifull, valet parking, great pool area, pool goes from inside to outside from inside the pool. Room is a suit , bed room age living room. 2 tvs free good breakfast
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Wyndham Gramado, Hotel Management
Olá!Muito obrigado por compartilhar sua experiência conosco!Ficamos felizes que os senhores tenham aproveitado sua estada em nosso resort.Esperamos poder recebê-los novamente em breve.Com carinho,Equipe Wyndham Gramado Termas Resort & Spa
by A verified traveler
Posted 31 Dec 2023
The property is newer & nice. The breakfast is great however any other time we tried to go to the restaurant for lunch or dinner it was closed. The pools are nice & warm. You have to pay an additional $7 a day for parking. They valet but it takes a long time to get your car because there are always people waiting. The first night we didn’t have any water and then the second day they did not give us any clean towels we had to go ask for them. We stayed at 4 hotels over our 10 day trip and this was did not impress me as much as I would have expected from the pictures,etc
Comment from Hotel Management
5 Jan 2024 by Wyndham Gramado, Hotel Management
Hello! Thank you very much for sharing your experience with us! We are happy that you enjoyed your stay at our resort. We inform you that the notes made have already been forwarded to the responsible sectors. We hope to be able to welcome you again soon.Wyndham Gramado Termas Resort & Spa Team
by A verified traveler
Posted 21 Nov 2023
Pleasant place, no regrets!
Comment from Hotel Management
26 Nov 2023 by Qualidade, Hotel Management
Dear Rosilda. Thank you for your review, we are at your disposal for any questions you may have. We look forward to your return soon.
