Ratings based on 76 Verified Reviews

4.8 out of 5
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Missouri City

Posted 27 Dec 2024
Stunning view of the mountains from the pool/patio and the hotel was really beautiful and very nice amenities. The breakfast was delicious, the staff very friendly and helpful. We got a room with private pool, the room was great, very well set for our little kids. A few things could be improved: the bedroom floors daily cleaning, the wardrobe wasn’t practical since it didn’t have lower shelves or drawers to organize our stuff and the fact that they don’t offer free bottle water (not even one per day). Anyway, we loved our stay. My kids loved playing with Mel at the kids club and we made great memories. Would definitely recommend and even go back on a next trip to Gramado.
5 out of 5
by A verified traveler

Posted 28 Aug 2024
Very clean and nice
5 out of 5
by A verified traveler

Posted 3 May 2024 on Hotels
Excellent hotel and excellent service. Very comfortable and exceeded our expectations. The breakfast was incredible, and they bring you little treats and tea every night to your room. Staff was very accommodating. One of the best hotels I’ve ever stayed at! We didn’t want to leave.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Mar 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jan 2024
5 out of 5
by A verified traveler

Posted 24 Nov 2023
2nd time and ready for a third
5 out of 5
by A verified traveler

Posted 16 Oct 2023
Um lugar perfeito! Lindo e com uma vista impressionante. O staff muito atencioso e as instalações são impecáveis
5 out of 5
by A verified traveler

Extraordinário! Sem dúvidas!

Posted 7 Oct 2024 on Hotels
Perfeito em todos os detalhes! Equipe maravilhosa! Estrutura incrível!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Oct 2024 on Hotels
5 out of 5
by A verified traveler

Posted 26 Sep 2024 on Hotels
Segunda vez que levo minha família neste hotel e já planejo uma próxima. Ideal para descansar e relaxar. Estrutura e serviço excelentes. Recomendo!