Ratings based on 467 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Front Office Team, Hotel Management
Dear Graeme,Thank you very much for taking the time to rate us. We are pleased that we were able to completely convince you with our services and would be very happy to welcome you back to the Berghotel Hammersbach soon.
by A verified traveler
Posted 12 Sep 2024
Great location. Great breakfast. Would definitely stay here again
Comment from Hotel Management
14 Sep 2024 by the Team of the Beghotel Hammersbach, Hotel Management
Dear Robin, thank you very much for sharing this great feedback. We are very happy that you felt completely at ease, that you had a relaxing vacation and that you lacked nothing during your stay.We hope you will keep the wonderful vacation memories in your heart for a long time to come and visit us again soon in Grainau.Best regards,
by A verified traveler
Posted 9 Sep 2024
Great view. Breakfast was very good.
Comment from Hotel Management
10 Sep 2024 by the team of Berghotel Hammersbach, Hotel Management
Dear Jason, thank you for sharing your thoughts on your recent stay at our hotel. We are very pleased to hear that you enjoyed the beautiful view and that our breakfast was very good. It is always our goal to provide a great experience for our guests. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 6 Sep 2024
Some staff members were most knowledgeable & helpful. Unfortunately this could not be said for all staff. One receptionist was seemingly unable to speak English. The cleaning lady who was very friendly spoke good English, begs the question why someone behind reception @ a 4 Star hotel was seemingly unable to speak English, although I have the impression she just didn't want to!
Comment from Hotel Management
9 Sep 2024 by Front Office Team, Hotel Management
Dear valued guest,Thank you for taking the time to leave a review about your recent stay at our hotel. We are pleased to hear that most of our staff were helpful and knowledgeable. However, we apologize for the inconvenience caused to you by a receptionist who did not meet your expectations. We strive to provide excellent service to all our guests and will address this issue with our team. We thank you for your feedback and hope to welcome you back in the future.
by A verified traveler
Quintessential mountain hotel
Posted 23 Aug 2024 on HotelsLovely hotel. Room next to a bubbling stream. Pool to cool off in. Drinks. Great breakfast buffet. Lovely location. Nice atmosphere.
Comment from Hotel Management
27 Aug 2024 by the team of Berghotel Hammersabch, Hotel Management
Dear Jakob, thank you very much for your positive feedback! We appreciate your kind words and are very pleased that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you again!We hope to have you back among our welcome guests soon. Best regards,
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Ihr Team vom Berghotel Hammersabch, Hotel Management
Liebe Roberta, wir danken Ihnen für Ihren Aufenthalt bei uns und hoffen, Sie bald wieder unter unseren Gästen begrüßen zu dürfen. Mit freundlichen Grüßen,
by A verified traveler
Posted 15 Aug 2024 on Travelocity
It was good
Comment from Hotel Management
19 Aug 2024 by te team of Berghotel Hammersbach, Hotel Management
Dear Mikkel, thank you so much for your saty with us and your comment.Best regards,
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by the team of Berghotel Hammersbach, Hotel Management
Thank you for you stay with us. we hope to have you back here soon as our welcome guest.Best regards,
by A verified traveler
Wonderful, quiet place to stay!
Posted 9 Jul 2024 on HotelsWonderful property and a fantastic location within the area. Easy access to the train that goes to Garmisch as well as the Eibsee and Zugspitze. Not as busy of an area as Garmisch which we enjoyed. Great amenities and restaurant.
Comment from Hotel Management
23 Jul 2024 by the Team of Berghotel Hammersbach, Hotel Management
Dear Brandon, reading your feedback is just wonderful! Thank you very much for sharing this great feedback. We are very happy that you felt completely at ease, that you had a relaxing vacation and that you lacked nothing during your stay.We hope you will keep the wonderful vacation memories in your heart for a long time to come and visit us again soon in Grainau!Best regards,
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by das Team vom Berghotel Hammersbach, Hotel Management
Liebe Julianne, wir danken Ihnen für Ihren Aufenthalt bei uns. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!
