Ratings based on 216 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The hotel has serious issues with room cleanliness. Also the rooms are old, we had 5 rooms and 4 of them were smelly and poorly cleaned when we got them. Two of them had no hot water, the bed sheets, pillow cases and the towels had stain on them. The only good thing I can say about the hotel is the view from the room and the friendliness of the staff at the front desk. The pool was also dirty and the hotel facade is aged and have water stains.
Comment from Hotel Management
21 Nov 2024 by Equipe Hotel Orizzonte Niterói, Hotel Management
Prezado Carlos,Agradeço por sua avaliação, sempre as recebemos de forma positiva. Com isso podemos abordar os assuntos para busca constante de melhoria da qualidade dos serviços. Lamento que não tenhamos atingido sua satisfação em sua totalidade e garanto-lhe que nosso objetivo é deixar sempre uma ótima impressão do nosso produto.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Equipe Hotel Orizzonte Niterói, Hotel Management
Prezada Carmen,Agradeço por sua avaliação, sempre as recebemos de forma positiva. Com isso podemos abordar os assuntos para busca constante de melhoria da qualidade dos serviços. Lamento que não tenhamos atingido sua satisfação em sua totalidade e garanto-lhe que nosso objetivo é deixar sempre uma ótima impressão do nosso produto. Atenciosamente.
by A verified traveler
Posted 13 May 2024
Service Very good!!!!
Comment from Hotel Management
14 May 2024 by Equipe Orizzonte Niterói, Hotel Management
Prezado Gerson,Obrigado por dispor de seu tempo e escrever sobre sua experiência em nosso hotel. Estamos satisfeitos em saber que nossa estrutura e serviços atenderam suas necessidades, trabalhamos constantemente com foco em qualidade e comentários como o seu é de imensa importância para continuarmos a prestar o melhor serviço.
by A verified traveler from Boynton Beach
Posted 7 May 2024
Rooms are clean but a bit outdated. Gym is outside of main building and key has to be checked out at front desk. Incredible views, great restaurant.
Comment from Hotel Management
7 May 2024 by Equipe Orizzonte Niterói, Hotel Management
Prezado Mauricio,Agradeço por sua recente estada em nosso Hotel, e por sua gentileza em compartilhar a experiência que teve conosco. Fico feliz que tenhamos conseguido lhe proporcionar o melhor de nossos serviços. Nossa equipe, sente-se orgulhosa em saber da satisfação de nossos hóspedes, e o quanto foi valioso todo o esforço para isso acontecer. Obrigado por nos escolher como seu Hotel, nessa sua recente estada, e espero que sejamos novamente os eleitos em futuras hospedagens.
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Equipe Orizzonte Niterói, Hotel Management
Prezado Rafael,Obrigado por utilizar seu tempo e registrar sua experiência conosco. Ficamos felizes ao saber que podemos contar com os comentários de nosso hóspede para aperfeiçoar cada dia mais nossos serviços. Sempre que precisar estaremos à sua disposição.
by A verified traveler
Posted 20 Nov 2023
Pool area was very unkept pool water looked dirty. Property has lots of potential with the right maintenance and up keep it would really be a great hotel. Rooms need paint and better cleaning. Bathroom grout was moldy. Again Great space and potential with better up keep. That being said, staff was great breakfast included was a plus and parking included too.
Comment from Hotel Management
20 Nov 2023 by Equipe Orizzonte Niterói, Hotel Management
Prezado Joel,Obrigado por utilizar seu tempo e registrar sua experiência conosco. Ficamos felizes ao saber que podemos contar com os comentários de nosso hóspede para aperfeiçoar cada dia mais nossos serviços. Sempre que precisar estaremos à sua disposição.
by A verified traveler
NICE HOTEL BAD WI-FI!
Posted 11 Jan 2022 on HotelsRise again ever after high do wi-fi did not work well if it worked at all and their sauna was not working either. I think quality Inn regulates the Wi-Fi for all their hotels and I have a problem with it no matter which quality and I sign into it with the exception of one in Colombia. This was a major thing for me. The other thing is that it is not really close to anything and to get into shopping areas you have to take an Uber or drive but parking is free if you have a car. The staff is very friendly and accommodating. The problem I had was with the amenities of the hotel itself.
by A verified traveler
Posted 3 Jan 2022
by A verified traveler
Posted 8 Aug 2020
Comment from Hotel Management
12 Aug 2020 by Fernanda, Hotel Management
Prezado Hóspede,
Agradecemos pela avaliação realizada.
Informamos que foi encaminhado para seu e-mail uma avaliação. Será um prazer receber seu feedback detalhado sobre sua estada. É muito importante para nós sabermos sua opinião.
Atenciosamente,
Fernanda Lanza
Gerente Geral
by A verified traveler
For those who don't like to venture
Posted 22 Jul 2019 on HotelsThe staff members with whom I interacted were all delightful. They were very polite and friendly. Rooms were quite spacious. They could use a little touch-up, as could the hallways. Pool area was nice with good views. Breakfast was decent but the coffee was always a little cold for me.
This hotel would be good for those wishing for more of a resort-like experience. Great for relaxing and being pampered. I would suggest it a good hotel for business travelers as well. The spacious rooms and hotel facilities are amenable to getting work done.
I would not recommend it if you are like me: someone who likes to to be somewhat close to "where the action is". If you have a car then you'll be fine. Otherwise you'll need to take a taxi every time you want to explore Niteroi.
My biggest gripe was with the W-Fi. It sucked. I felt like I had been transported back to 2001. All that was missing was a dial-up tone...... it was that bad. I spent 20 minutes on the phone troubleshooting with a technician. No improvement whatsoever.
As delightful as the staff were, I do not see myself staying at this hotel when I return to Niteroí. I am, however, glad to have spent a few days there.
Comment from Hotel Management
23 Jul 2019 by Marco, Hotel Management
Dear Guest,
Thank you for taking the time to evaluate our hotel. Your feedback is very important so that we can always improve our services.
We would like to inform you that we are hiring an additional fiber optic internet that will be installed in the coming months, with this we have a great improvement in wifi.
Thank you for choosing Quality Niterói for your hosting.
We are available in case of any need.
Regards,
Marco Fuentes
General Manager
