Ratings based on 199 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
This property was in an excellent location, being close to a grocery store, the Sagrada Familia, and souvenir shops. It had good water pressure and maintained a good air temperature for sleeping. However, there was road noise and people laughing and talking during "sleep" hours. I would recommend using white noise or another phone setting that could reduce the outside noises. There is also a deposit fee not mentioned by Expedia that would have been helpful to be aware of for planning purposes.
Comment from Hotel Management
7 Sep 2024 by Irene (Front Desk Supervisor), Hotel Management
Hello Barbara,Thank you for your review.We are glad you enjoyed the apartment and our beautiful city. We are taking into account the noise issue at night so that we can improve it for other guests.Regarding the deposit, I am checking and it is true that for this building the information does not appear in the policies section, it is something we have to talk to Expedia to update the information. We are sorry if this has caused any inconvenience.Best regards
by A verified traveler
Posted 26 Aug 2024
A very pleasant experience. We loved it there!
Comment from Hotel Management
1 Sep 2024 by Marta (front desk), Hotel Management
Dear Anilda,We are glad that you had a very good experience at Sensation Apartments. We hope to see you again very soon!Best regards
by A verified traveler
Posted 11 Aug 2024
Property was clean and in a good location.
Comment from Hotel Management
18 Aug 2024 by Sara (Front Desk), Hotel Management
Hello Brianda,Thank you so much for your feedback and for staying with us.We are glad to know you found the apartment clean and comfortable and that the location was good.If you ever decide to come back, we will be happy to welcome you again,Kind regards,
by A verified traveler from Houston
Posted 7 Aug 2024
The check in is not in the same property. We had to walk 4 blocks down with luggage and in 98 degrees Fahrenheit. This was not communicated to us. Also it says it has laundry service. It does not have dryer.
Comment from Hotel Management
8 Aug 2024 by Irene (Front Desk Supervisor), Hotel Management
Hello Veronica,Thank you for taking a moment to leave us a review, we were waiting for it.As I explained to your husband during check in, at the time of booking it makes it very clear that the reception is located in a different building than where you had booked. Moreover, when we received the reservation we sent an email to your personal email (the email you put in the reservation) with all the necessary information before arrival where it also says where the reception is located. To all our guests staying at Authentic Gracia we offer a free taxi which was no different with your husband and we offered it to him several times but he didn't accept it.Regarding the laundry, it is true that there was a miscommunication. We have two buildings and we have the same apartment number in both. By not specifying the building we gave you the wrong information, we are sorry for the inconvenience. In spite of this, your apartment and all the others in your building have a washing machine and a clothesline so we do offer a laundry service, this is totally free and you can make use of it during your stay.We are sorry it was not what you expected, perhaps if you had read the information at the time of booking or if you had looked at your email some complaints could have been avoided.Regarding the miscommunication with the laundry, we accept the fault and apologize again.We hope you have at least enjoyed our beautiful city.Kind regards,Irene (Front Desk Supervisor)
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
18 Aug 2024 by Sara (Front Desk), Hotel Management
Dear Edith, Thank you very much for taking the time to leave us a positive feedback and for recently staying with us.We are happy to know you had a good experience and we really hope we will see you again in the future,Kind regards,
by A verified traveler
Posted 16 Jul 2024
Excellent apartment and great communication. We will definitely return.
Comment from Hotel Management
20 Jul 2024 by Victor (front desk), Hotel Management
Dear Joanne,First of all, thank you for choosing Sensation Apartments for your stay in Barcelona.We are very happy to see the communication with the front desk worked to provide you with everything necessary during the stay.We will be more than happy to see you here soon again.Best regards
by A verified traveler from MIAMI
Posted 14 Jul 2024
Comment from Hotel Management
20 Jul 2024 by Victor (front desk), Hotel Management
Dear Carlos,Thank you for choosing Sensation Apartments for your stay in Barcelona and for leaving us a review.We hope you could feel like at home during the stay and that we can see you with us again.Best regards
by A verified traveler
Posted 27 Jun 2024
The staff at the reception should be more supportive and helpful. Made my start quite tough and disappointing.
Comment from Hotel Management
28 Jun 2024 by Felix , Hotel Management
Dear Sheryar,We are sorry to hear that you had an issue with the arrival. The helpfulnes and supportiveness of our staff is one of our strongest characteristics, and we do everything possible to ensure that all of our guests feel right at home here in Barcelona. I am sorry if this wasn't the experience for you, but I believe that this was more due to a misunderstanding relating to the checkin location of the reception. I hope that this didn't have too much of a negative effect on your overall stay and that you were able to use the apartment as a comfortable base from which you were able to explore all that Barcelona has to offer!Kind regards,Felix (Front Office Manager)
by A verified traveler
Posted 21 Jun 2024 on Travelocity
It provided a balcony overlooking a nice neighborhood. And we could see Sagrada Familia from upstairs terrace as well. Nice, quiet and safe, family neighborhood. We all love the pizza next door and tapas and sangria on the other side, just to mention it. Our experience was really good and most the information we needed was accessible.
Comment from Hotel Management
23 Jun 2024 by Sara (Front Desk), Hotel Management
Dear Hector Ramon,Thank you so much for your positive review of your recent stay here at Sensation Apartments! :)We are glad to read your experience was good and that you liked the neighborhood and the restaurants in the area. It's good to know what you enjoyed and liked so other guests can take note of that and try too! We really hope to see you again here in Barcelona in the future,Kind regards,
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Sara (Front Desk), Hotel Management
Dear Candy,Thank you so much for taking the time to leave us a feedback of your stay.We're glad to see you had a good experience in our apartments and that you don't have any negative aspect to share.We would love to welcome you back in the future,All the best,
