Ratings based on 19 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sterling Hieghts
Posted 2 Aug 2024
Our stay was amazing from the moment we got off our taxi we were impressed by the charm of the hotel the room were clean and comfortable the hotel is in a nice location close to nice restaurants and all the nice shopping and the area very safe to walk at night or day the staff was super friendly and helpful, very professional and polite. we will definitely stay there on our next trip the Barcelona. 5 stars hotel
Comment from Hotel Management
27 Aug 2024 by Jaume, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had such an amazing stay with us. It’s great to know that you appreciated the charm of our hotel, the cleanliness and comfort of the rooms, and our convenient location. We're especially glad that you felt safe and enjoyed the nearby restaurants and shopping. Our team works hard to provide a welcoming and professional experience, so your kind words mean a lot to us. We can't wait to welcome you back on your next trip to Barcelona!
by A verified traveler
Really cool experience
Posted 21 Jul 2024 on HotelsReally cool experience.
Very unique place. This was certainly an expensive apartment building that was build about 100 years ago. And now the hotel took over and made each apartment a modern suite. We had a front facing two bedroom with small kitchen and large dinning room. The place has a beautiful roof top
And we purchased the breakfast which came as room service. The one negative is that we stayed during a very hot time, the Ac is rather weak only went down to 16. The service was amazing, anything we wanted was attended to.
Comment from Hotel Management
26 Jul 2024 by Agradecimiento, Hotel Management
Dear Ramin,Thank you for your thoughtful review. We’re delighted you enjoyed the unique character of our historic building and the modern comforts of our suites. It’s also wonderful to hear you made the most of our rooftop and room service breakfast.We apologize for the inconvenience with the air conditioning during the hot weather. Your comfort is important to us, and we are addressing this issue to enhance future stays. We truly appreciate your kind words about our service and look forward to welcoming you back for an even better experience.Warm regards, Valeriia Uryvskaia Guest Experience & Community Manager
by A verified traveler from katy
Posted 14 Jul 2024
great experience, big Beautifull rooms, very friendly and helpful staff.
Comment from Hotel Management
26 Jul 2024 by Agradecimiento, Hotel Management
Dear Kamel, Thank you for sharing your experience with us! We're delighted to hear you enjoyed our big, beautiful rooms and found our staff to be friendly and helpful. We look forward to welcoming you back soon.Best regards, Valeriia Uryvskaia Guest Experience & Community Manager
by A verified traveler
Posted 6 Jul 2024
Excellent service and big upscale suite.
Comment from Hotel Management
26 Jul 2024 by Agradecimiento, Hotel Management
Dear Hans,Thank you for your review! We're thrilled to hear that you enjoyed our excellent service and our spacious, upscale suite. We look forward to welcoming you back for another fantastic stay.Kind regards, Valeriia Uryvskaia Guest Experience & Community Manager
by A verified traveler
Posted 21 Jun 2024
Excellent location. A bit noisy as subway train passing nearby
Comment from Hotel Management
26 Jul 2024 by Agradecimiento, Hotel Management
Dear Jing, Thank you for your kind words about our location! We apologize for any noise from the nearby subway. For a quieter stay next time, please let us know, and we'll do our best to accommodate you. We look forward to welcoming you back soon.Best regards, Valeriia Uryvskaia Guest Experience & Community Manager
by A verified traveler
Posted 18 Mar 2024
Excellent customer service. They make you feel special and are attentive to guest needs. They resolved issues that came up in a satisfactory manner. Carla was courteous and professional.
Comment from Hotel Management
6 Apr 2024 by Agradecimiento, Hotel Management
Dear Olulade,We greatly appreciate your positive feedback! We're glad to hear that you enjoyed our excellent customer service and that Carla was able to resolve any issues satisfactorily. I'll pass along your compliments to her. We hope to see you again soon for another exceptional experience! Valeriia Uryvskaia Guest Experience & Community Manager
by A verified traveler
Posted 11 Feb 2024
Wonderful palace in the center of the city!
The staff is magnificent and makes you feel like you are home!
Comment from Hotel Management
21 Feb 2024 by Agradecimiento, Hotel Management
Dear Fikra,It is a pleasure to see you again at Palauet. Thank you so much, and we look forward to seeing you soon!Community Manager & Guest ExpirienceValeriia Uryvskaia
by A verified traveler
Posted 6 Feb 2024 on Hotels
by A verified traveler
Posted 18 Oct 2023
Lights control did not work . Unable to switch on and off the light (basic) first night slept with lights on second night had to switch if from power distribution board. Staff where not abro to fix
A/C did not work even after telling several times that room was very hot staff where not able to fix
(Seems it is one for all building not individual
Units )
After trying several (more than 25 times ) impossible to reach by phone to reception desk had always to go down and speak face to face
Noise when metro passes by vibrations are felt throughout property
Nobody contacted after all this complaints
by A verified traveler
Posted 13 Oct 2019 on Hotels
Love it. Our second time.
Comment from Hotel Management
21 Oct 2019 by Jana Santamaria General Manager , Hotel Management
Thank you for your kinds words after your stay with us. We hope see you soon
