Ratings based on 11 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Mixed experience
Posted 12 Apr 2019 on HotelsThe staff was very friendly and the room looked nice, but the bathroom floor was grimy, the carpet needed cleaning and the WiFi only worked half of the time—and when it did, it was extraordinarily slow.
Comment from Hotel Management
9 May 2019 by General Manager, Hotel Management
Dear Anonymous,
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. We have taken into account what you have mentioned and we will make sure that we work harder to ensure that our standards are of higher standard.
by A verified traveler
Posted 28 Dec 2018 on Hotels
We had a problem with parking our car on the street and no one was really willing to help . The garden and pool area were run down and the general feeling was not satisfactory ...
Comment from Hotel Management
9 Jan 2019 by General Manager, Hotel Management
Dear Jenny,
Thank you for taking the time and providing us with feedback regarding your recent visit to our property. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we look into the areas mentioned
We humbly apologize for not be able to accommodate your car in our garages as the vehicle was higher than what the design of the garage entry could accommodate. I am saddened to hear that the feeling unsatisfactory, please note that this is not the standard we pride ourselves in. Once again, I would like to humbly apologize for our shortcomings and I do however hope that we get the chance to welcome you back should your travels bring you back to Port Elizabeth.
by A verified traveler
Posted 13 Dec 2018 on Hotels
Comment from Hotel Management
19 Dec 2018 by General Manager, Hotel Management
Dear Jeremy,
thank you for your positive feedback. We look forward to welcoming you back on your future travels.
by A verified traveler
Another great experience at the Windermere!
Posted 30 Jul 2018 on HotelsThe Windermere is a lovely hotel and very comfortable. There's not a lot to do in Port Elizabeth, but the Windermere is in a good location to be able to walk to restaurants, and just lounging at the hotel pool after working all day is very nice too!
Comment from Hotel Management
10 Sep 2018 by General Manager, Hotel Management
Good day Angela,
Thank you for taking the time to review your stay with us, we really appreciate it. We will do our best at all times to ensure that the standard is maintained upon your next arrival.
by A verified traveler
In need of staff training.
Posted 26 Feb 2018 on HotelsMusty room. Stained toilet seat. Broken shelf in shower. Lack of stock in bar. Very very slow service if you could find someone. Lack of communication about the hotel. Horrible free internet jazz on a loop. Nice garden area but disappointed for a mantis. Overflowing cigarettes in an ashtray on a balcony. Staff walk past when your pulling your bag! I could go on....
Comment from Hotel Management
25 Apr 2018 by General Manager, Hotel Management
Hi Diana,
We appreciate you taking the time to write your review.
I must admit that I am deeply saddened that you experienced such inconsistency with regards to our service standards. My sincere apologies for the shortcomings in providing you with the best service we pride ourselves on delivering. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we look into the areas mentioned in your review.
It is only by taking our guest feedback seriously that we get the chance to focus on areas which need improvement and you can be assured that I will be personally following up on your challenges to ensure that this remains an isolated incident. Thank you for your feedback and we hope for another opportunity to exceed your expectations.
by A verified traveler
Posted 1 Jan 2017 on Hotels
by A verified traveler
Posted 9 Jan 2020 on Hotels
by A verified traveler
Posted 8 May 2019
Extravaganter stil. Sehr große Zimmer. Schönes bar/ Billiard Zimmer.
Leider sehr schlechtes wlan in den Zimmern. Aufrund der nähe zum Flughafen teilweise Flugzeuglärm.
Comment from Hotel Management
9 May 2019 by General Manager, Hotel Management
Dear Anonymous,
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. We hope that we get the chance to welcome you back should your travels bring you to Port Elizabeth again
by A verified traveler
Posted 2 Jan 2019
In 2ter Reihe zum Strand, schöne große Zimmer, alles sauber, nette und zuvorkommende Mitarbeiter
Comment from Hotel Management
2 Jan 2019 by General Manager, Hotel Management
Dear Anonymous,
Thank you for taking the time to supply us with feedback. We hope you enjoy the rest of your travels and we look forward to seeing you again.
Recommended
for Getaway With Friendsby A verified traveler
Posted 19 Apr 2018 on Hotels
Alt godt 😊
Comment from Hotel Management
25 Apr 2018 by General Manager, Hotel Management
Dear Hilma, thank you so much for staying with us. We look forward to hosting you again in the future.
