Ratings based on 240 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
The staff is friendly, clean but they didn’t clean me room. Reception and kitchen has to co-ordinate as my daughter was denied breakfast I had to fight that she’s in the booking. It needs to improve my toilet flush was not functioning it needs an upgrade . Staff helpful and friendly. Safe environment, security is good, spa excellent
by A verified traveler
Posted 23 Dec 2024
It’s 5 star
That’s it
by A verified traveler
Posted 27 Oct 2024
Pretty Georgian style Hotel that was conveniently close to the airport and the shopping mall and across the road from the beach.
We had Large spacious room on the 4th floor overlooking the pool area and sea.
I nearly cancelled this Hotel as I read the reviews but to be fair, it actually exceeded my expectations. I don’t have anything negative to say about the hotel.
We use the spa The treatments were quite expensive for South African prices but we’re from the UK so it was reasonable for us. I did think it was a little bit cheeky that they charge Extra to use the sauna steam room which would double the price of your massage. However, the massage was exceptional experience. The spa is an outsourced supplier to the hotel sitting.
In door pool and out swimming pool there’s also a small gym with a couple of treadmills and a few other machines as useful as also water available.
The shopping mall is very close by and a couple of supermarkets. Lots of restaurants you’ve got children is a cinema and an arcade.
Breakfast was ok - buffet but included in room rate .
Platinum level Expedia members we got a free bottle of fizz waiting for us when we arrived, which was a nice touch.
They were secure car parking facility underneath the hotel with direct access into the list and straight into the hotel.
The hotel was very quiet at night. We had no loud noises which I do and we felt safe.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear AdamThank you very much for taking time to give us a review with regards to your most recent stay, we truly appreciate your feedback.Kind Regards
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear ThelmaThank you for taking time to give us a review, we truly appreciate your feedback.Kind Regards
by A verified traveler
Posted 6 Oct 2024
This was a really nice and really comfortable hotel. The room was beautiful! I did a massage at the spa too and it was wonderful. It’s not on the water but it has great views of the water. They had a mall attached to it that we walked around and at dinner there. It was very nice.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear DustinThank you for taking time to give us a review, we truly appreciate your feedback.Kind Regards
by A verified traveler
Posted 21 Jun 2024
Good hotel in a convenient location. Rooms have awesome sea views. Hotel has the best Spa in the city.
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Dear NoluthandoThank you so much for the beautiful Review that you have given us, we sincerely appreciate your positive comments regarding the Hotel as well as the SPA. Kind Regards
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Hotel Management, Hotel Management
Dear DannyThank you so much for the great review that you have given us, post your stay. We truly appreciate it and look forward to welcoming you back to our Hotel in the near future.Kind Regards
by A verified traveler
Posted 15 May 2024 on Hotels
Fantastic dream hotel. And we got an upgrade to a,suite room. Incredible breakfast. All great !!! The service, the swiming pool. Awsome
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear MariaThank you very much for the positive feedback, we truly appreciate this. We look forward to welcoming you back in the near future.Kind Regards
by A verified traveler
Fantastic hotel all round
Posted 27 Apr 2024 on HotelsWe had a fantastic stay at the Broadwalk hotel. Amazing service and really big rooms! Staff were all so lovely and helpful. Would highly recommend
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear JulieThank you very much for the great feedback that you have given us with regards to your stay. We truly appreciate the positive feedback regarding the team as well.Kind Regards
by A verified traveler
Beach Stay
Posted 19 Apr 2024 on Hotelsbreakfast very good check in went check out very nice but i arranged transport to airport by hotel and wasn't annotated in the system for early morning transport so i had to wait over 20 minutes.
