Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Great location
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Easy short distance drive to Mount Hood and Timberline Lodge.
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Great room! Very comfortable and awesome bed! Close to a bunch of great pubs, restaurants and beautiful scenery!
Comment from Hotel Management
14 Oct 2024 by Seth, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your comfortable room and awesome bed. It’s great to know you took advantage of our convenient location near the local pubs, restaurants, and stunning scenery. We look forward to welcoming you back for another great stay at the Best Western Mt. Hood!
by A verified traveler
Posted 13 Oct 2024
Nice hotel.
Comment from Hotel Management
14 Oct 2024 by Seth, Hotel Management
Thank you for your kind words! We’re glad you enjoyed your stay with us and hope to welcome you back to the Best Western Mt. Hood again soon!
by A verified traveler
Posted 12 Oct 2024
Building is nice, facilities appear to be nice (spa was out of order). Internet was painfully slow, so much we could not stream anything or cast to the smart tv.
Staff are dressed casually and carry an oddly resentful attitude towards work. That said, the Manager Seth was professional.
Comment from Hotel Management
14 Oct 2024 by Seth, Hotel Management
Thank you for taking the time to provide your feedback. We’re glad you found the building and facilities appealing, though we apologize that the spa was out of order during your stay. We’re also sorry to hear about the issues with the internet—reliable connectivity is essential, and we’ll be addressing this to prevent future frustrations.We strive to provide friendly and professional service, and we regret that this wasn’t reflected in your interactions with some of our staff. Your comments have been noted, and we’ll use them to improve. We hope you’ll consider staying with us again for a more seamless experience!
by A verified traveler
Posted 10 Oct 2024
Breakfast and snack area was poorly serviced, low or out of foods, and staff was slow or not refilling food items at all well before end of breakfast. Area at dining room was dirty. Tables and food storage areas. Bedroom was clean, and comfortable.
Comment from Hotel Management
11 Oct 2024 by Seth, Hotel Management
Thank you for taking the time to share your feedback with us. We’re glad to hear that you found your room clean and comfortable, but we’re truly sorry that the breakfast and dining area did not meet your expectations. We strive to provide a well-stocked and clean breakfast experience for all our guests, and it’s clear we missed the mark during your stay. Your comments have been shared with our team to ensure we address these concerns and improve our service moving forward. We hope you’ll give us another opportunity to provide you with a better experience in the future.
