Ratings based on 124 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Price/ quality of the service not there
Posted 3 Feb 2024 on HotelsHotel’s location is amazing but the service and the team needs to be much better.
Comment from Hotel Management
4 Feb 2024 by Cris Barbosa, Hotel Management
Dear Melissa Selin Aktas,,Thank you for your comments about your stay at Ponta dos Ganchos Resort. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am sure will be encouraged by your review. As a member of Leading Hotels of the World, the hotel is constantly dedicated to meeting your needs and expectations.Thank you again for sharing your experience. We hope to be able to serve you again soon.Sincerely,Guest Relation
by A verified traveler from Stanford
Posted 29 Sep 2023
It’s perfect!!
Comment from Hotel Management
1 Oct 2023 by Crislaines Barbosa., Hotel Management
Dear Mrs. Marcelo,Thank you for your comments about your stay at Ponta dos Ganchos Resort. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am sure will be encouraged by your review. As a member of Leading Hotels of the World, the hotel is constantly dedicated to meeting your needs and expectations.Thank you again for sharing your experience. We hope to be able to serve you again soon.Sincerely,
by A verified traveler
Posted 15 Aug 2023
It is not easy to find the entrance of this place.
Comment from Hotel Management
20 Aug 2023 by Isadora Bisol - Guest Relations, Hotel Management
Dear Mr. Figueiredo,Thank you for taking the time to tell us about your stay at Ponta dos Ganchos Resort.At Ponta dos Ganchos Resort, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Isadora BisolGuest Relations
by A verified traveler
Posted 13 Feb 2023 on Orbitz
The Resort is located in a beautiful area. The private beach, in particular, is amazing. One of the best Resorts I have been to and the best hotel in Brazil. Most staff is fluent in English and they seek to anticipate your needs. Attention to detail here that you expect at a luxury resort. High standards will remind you of US and European resorts.
Comment from Hotel Management
12 Mar 2023 by Isadora Bisol - Guest Relations, Hotel Management
Dear Mr. Jonathan, Thank you for your comments about your stay at Ponta dos Ganchos Resort. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am sure will be encouraged by your review. As a member of Leading Hotels of the World, the hotel is constantly dedicated to meeting your needs and expectations. Thank you again for sharing your experience. We hope to be able to serve you again soon. Best wishes, Isadora Bisol Guest Relations
by A verified traveler
Amazing experience.
Posted 9 Jan 2022 on HotelsFoi espetacular estar no Ponta dos Ganchos. Tudo que imaginei foi correspondido. O ambiente é incrível, os serviços, a alimentação, a cordialidade soa funcionários. Sem defeitos.Super recomendo.
Comment from Hotel Management
11 Jan 2022 by Juliana Comissoli - Guest Relations, Hotel Management
Prezada Sra. Larissa,
Agradecemos por seus comentários sobre sua estada no Ponta dos Ganchos Resort. É sempre um prazer receber um retorno positivo.
Compartilharei seus comentários com nossa equipe, que tenho certeza, se sentirá motivada com sua avaliação. Como membro da Leading Hotels of the World, o hotel se dedica constantemente para alcançar suas necessidades e expectativas.
Obrigado mais uma vez por compartilhar sua experiência. Esperamos poder atendê-la em breve novamente.
Atenciosamente,
by A verified traveler
Posted 8 Oct 2021
by A verified traveler
Paradise
Posted 22 Mar 2020 on HotelsThis is the best Hotel in South America, by far.
by A verified traveler from Sao Paulo
Posted 18 Jun 2018
This hotel is incredible. The best service i have ever had. A real paradise in Santa Catarina. Perfect for couples. They just don’t accept guests under 18. The bungalows are fantastic.
by A verified traveler
Posted 11 Oct 2014 on Hotels
by A verified traveler
Posted 25 Aug 2024 on Hotels
sensacional
Comment from Hotel Management
25 Aug 2024 by Cris Barbosa, Hotel Management
Prezado Sr. Renato,Agradecemos por seus comentários sobre sua estada no Ponta dos Ganchos Resort. É sempre um prazer receber um retorno positivo.Compartilharei seus comentários com nossa equipe, que tenho certeza, se sentirá motivada com sua avaliação.Obrigado mais uma vez por compartilhar sua experiência. Esperamos poder atendê-lo em breve novamente.Atenciosamente,Guest Relation,
