Ratings based on 2,001 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
This hotel is let down by INCREDIBLY SLOW service at the front desk. Takes like 10-20 minutes to check each person in and even when there’s a queue there will be like one person manning the front desk. When you have a simple question you have to wait ages until someone is free or someone finally comes out from the back office. Not sure if they’re just short staffed.
We turned up in the afternoon around noon to check in. We had booked a junior suite with a king bed (based the images it should have a separate seating area etc.) and we were told we would have a room facing the front so we would have a view of the see the station and parts of the city. Gave our passports etc. xlbut was then told our room wasn’t ready, in-fact none of the suite rooms were ready as they have limited numbers, so we left our bags so we could check in later. When we came back, we queued for about 15 minutes, then finally got served. We were with the front desk operator for a good 10-15 minutes in silence. He kept going to the back office, done this about three times without telling us what was going on until eventually he gave us our room keys.
We get to our room and he’s assigned us a junior suite facing the inside of the hotel main area with two single beds. I was furious as this is not what we booked. Luka kindly upgraded us to a Corner Suite after my complaint.
Best thing about this hotel is the location and spa. Total relaxation in the spa, friendly staff and facilities.
Comment from Hotel Management
31 Dec 2024 by Front Desk Thananta , Hotel Management
Dear Ivan Thank you for your feedback,We apologies for the inconvenience you experience during your stay with us. We are constantly working on giving our guests as good a possible experience with us. We apologies that we didnt met your expectations this time during your stay with us. we will of course take this up with the responsible department. We do hope to get to welcome you back to us again soon. Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 27 Dec 2024
Beautiful hotel with many amenities. Room was clean and spacious. Very close to central station and shopping/dining options. Would definitely stay here again!
Comment from Hotel Management
28 Dec 2024 by Front Desk Thananta , Hotel Management
Dear Du Thank you for your kind feedback to us, we are glad to hear that you enjoyed your stay with us.We do hope to welcome you back to us again soon.Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Front Desk, Thananta , Hotel Management
Dear Andrew Thank you for your feedback to us, we are happy to hear that you enjoyed your stay with us.We hope to welcome you back to us again soon.Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 14 Dec 2024
Great location being opposite the station and walkable to what Gothenburg has to offer
Comment from Hotel Management
14 Dec 2024 by Front Desk, Thananta , Hotel Management
Dear Jonathan Thank you for your feedback to us, we are happy to hear that you enjoyed your stay with us.We hope to welcome you back to us again soon.Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 3 Dec 2024
Lovely hotel in the centre of Gothenburg. Very clean, lovely decorations, just a really nice hotel. We got upgraded and was lucky enough to be on the top floor with a balcony! The views were amazing and we were bought a fruit bowl on our first day which was a lovely gesture. Only fault was that housekeeping seemed to be at a different time each day, which made it difficult to be out of the room for them to clean it. Overall a brilliant place to stay and would definitely come back!
Comment from Hotel Management
9 Dec 2024 by Front Desk, Thananta , Hotel Management
Dear Paige Thank you for your kind feedback to us, we are happy to hear that you enjoyed your stay with us.We will take note of your feedback and take it further with the responsible department. We do hope to welcome you back to us again soon.Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 29 Nov 2024
Great hotel but they don't seem to honour any of the Expedia VIP benefits; namely 200kr per day food credit and room upgrade.
Comment from Hotel Management
9 Dec 2024 by Front Desk, Thananta , Hotel Management
Dear Norman Thank you for your feedback to us, we are glad to hear that you enjoyed your stay with us.We apologies for the inconvenience you experience during your stay with us, we will of course take this up with the responsible department.We do hope to welcome you back to us again soon.Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 24 Nov 2024
Staff not completely aware of Expedia benefits which is a real shame... Could be a wonderful hotel. Rooms are a little tired, bathrooms need attention.
Comment from Hotel Management
25 Nov 2024 by Front Desk, Thananta , Hotel Management
Dear Kels Thank you for your feedback to us, we are glad to hear that enjoyed your stay with us.We have take note of your feedback and we will take this further with responsible department to improve our services.We do hope to get to welcome you back to us again soon. Kind Regards Radisson Blu Scandinavia
by A verified traveler
Posted 8 Nov 2024
Everything was fabulous. Great location
Comment from Hotel Management
9 Nov 2024 by Kind Regards Radisson Blu Scandinavia Thananta, Hotel Management
Dear AshleyThank you for your kind feedback to us, we are glad that you enjoyed your stay with us.We do hope to welcome you back to us again soon.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Kind Regards Radisson Blu Scandinavia Thananta , Hotel Management
Dear JustinThank you for your kind feedback to us, we are glad that you enjoyed your stay with us.We do hope to welcome you back to us again soon.
by A verified traveler
Posted 2 Nov 2024
Excellent location for exploring Gothenburg.
Comment from Hotel Management
3 Nov 2024 by Kajsa, Front Desk, Hotel Management
Dear Lee,Thank you for your kind review and feedback. We look forward to welcoming you back here soon!Kind regards,
