Ratings based on 1,572 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Good size room, very comfortable bed, nice breakfast and location convenient for both shopping and the conference centre.
Comment from Hotel Management
16 Nov 2024 by Receptionen, Hotel Management
Thank you for your nice rewiev! Kind regards
by A verified traveler
Posted 12 Aug 2024 on Hotels
Good hotel near to the city centre
Comment from Hotel Management
14 Aug 2024 by Receptionen, Hotel Management
Tack för din feedback och välkommen åter.
by A verified traveler from ottawa
Posted 8 Aug 2024
Room and breakfast were okay, not bad, but nothing to celebrate. Parking is very limited and I parked in the lot next to the hotel parking overnight, for very little and then was able to move car into hotel lot for next day at echeck out time of 11 an
by A verified traveler
Posted 4 Aug 2024
Decent breakfast and good family room.
by A verified traveler
Posted 3 Aug 2024
Really good location and the kids loved the mezzanine beds! Great location for the town centre, Liseberg and the Universeum
by A verified traveler
Posted 22 Jul 2024 on Hotels
Good
by A verified traveler
Posted 14 Jul 2024
I have to say the room and the staff were fantastic. I lost my phone but one of the staff helped me get it back.
by A verified traveler
Beautiful old fashioned hotel with lovely gardens.
Posted 10 Jul 2024 on HotelsLovely room with garden view, nice breakfast.
Comment from Hotel Management
14 Jul 2024 by Receptionen, Hotel Management
Dear Giao,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,88268 PropertyHotel Heden, BW Signature Collection
by A verified traveler
Posted 10 Jul 2024 on Hotels
Good location. Lovely room for a family. Very good breakfast. Just what we needed.
Comment from Hotel Management
14 Jul 2024 by Receptionen, Hotel Management
Dear MadeleineThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,88268 PropertyHotel Heden, BW Signature Collection
by A verified traveler
Posted 6 Jul 2024
