Ratings based on 611 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Ramon
Posted 22 Sep 2024
Older hotel that needs upgrades. Air conditioning unit is old and not too effective. Laundry facility is an oven inside! Breakfast was very simple and lacking. Front desk staff was very pleasant and nice
Comment from Hotel Management
23 Sep 2024 by FRONT STAFF, Hotel Management
Thank you for staying at Hotel Select Inn Mt. Fuji Gotemba.Some parts of the facilities were dilapidated, and we apologize for any inconvenience caused.We will continue to strive to come up with and provide new services to compensate for any structural issues with the building.Thank you for taking the time to post your valuable feedback despite your busy schedule.
by A verified traveler
Posted 21 Aug 2024
The property was very close to Gotemba station. They also offered free curry rice the evening I arrived. The front desk offered to hold luggage for up to two days for travelers who plan to hike Mount Fuji.
Comment from Hotel Management
22 Aug 2024 by FRONT STAFF, Hotel Management
"Thank you for using Hotel Select Inn Fujisan Gotemba.We look forward to welcoming you back when you visit Gotemba again.Thank you for taking the time to post a review."
by A verified traveler
Posted 8 Aug 2024
Clean room with plenty of space
Comment from Hotel Management
11 Aug 2024 by フロントスタッフ, Hotel Management
Thank you for staying at Hotel Select Inn Mt. Fuji Gotemba.How was your trip?If you come back here again, please use our hotel.All our staff look forward to welcoming you back.Thank you for your review.
by A verified traveler
Posted 25 Jul 2024
very old property, toilet takes up to 10 minutes to refill; staff were all super super nice. location is not that great.
Comment from Hotel Management
25 Jul 2024 by Hotel Select Inn Fujisan Gotemba staff, Hotel Management
Thank you very much for staying at Hotel Select Inn Fujisan Gotemba.All of our staff are very grateful for your kind words.We will continue to work hard every day to be of service to you in any way we can.We hope you will continue to use Select Inn in the future.
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
1 Aug 2024 by フロントスタッフ, Hotel Management
この度は、ホテルセレクトイン富士山御殿場をご利用いただき誠にありがとうございます。また御殿場にお越しの際には、ぜひよろしくお願い致します。
by A verified traveler
Posted 11 Jul 2024
Old worn budget hotel. I think they are trying to renovate, at least the bathrooms were new although the toilet seat was stuck on scorching hot. They were unable to supply a second pillow. They have instructions on how not to blow the breakers or flood the bathroom.
Only redeeming factor is that it is in walking distance of Gotemba station
Comment from Hotel Management
14 Jul 2024 by FRONT STAFF, Hotel Management
Thank you for staying with us at Hotel Select Inn Fujisan Gotemba.We sincerely apologize for the inconvenience caused during your stay.We will do our best to make up for the problem and provide a comfortable space in the future.Thank you for taking the time to provide us with your valuable feedback despite your busy schedule.
by A verified traveler
Posted 27 Jun 2024
Terrible hotel please do not book this run down and dirty hotel.
Comment from Hotel Management
27 Jun 2024 by Select Inn Fujisan Gotemba Front Desk Staff, Hotel Management
Thank you for staying at Hotel Select Inn Mt. Fuji Gotemba.Some parts of the facilities were dilapidated, and we apologize for any inconvenience caused.We will continue to strive to come up with and provide new services to compensate for any structural issues with the building.Thank you for taking the time to post your valuable feedback despite your busy schedule.
by A verified traveler
Posted 10 Dec 2023
Nice
Comment from Hotel Management
11 Dec 2023 by FRONT STAFF, Hotel Management
Thank you
by A verified traveler
Posted 23 Nov 2023
Definitely recommend.
Comment from Hotel Management
26 Nov 2023 by FRONT STAFF, Hotel Management
Thank you very much for using Hotel Select Inn Fujisan Gotemba.We look forward to seeing you again when you come to Gotemba.Thank you for taking the time out of your busy schedule to post your review.
by A verified traveler
Do not stay here.
Posted 19 Nov 2023 on HotelsThis is the worst hotel we have ever been in.
It smells of mold, the walls, mirror in the bathroom, and wondows all have mold along the edges and corners. The mattress box spring was torn open, spings visible, the mattress pad between the mattand box spring was torn, foam exposed. Sheets had stains too.
When I went downstairs to request a new room they tried to tell us the hotel was full. I pressed more and asked if the condition of the room was acceptable, only then they reluctantly said no and then gave us a new room.
The new room was cleaner and nicer by far. It still smelled of mold either way.
Comment from Hotel Management
22 Nov 2023 by Front staff, Hotel Management
Thank you very much for using Hotel Select Inn Fujisan Gotemba.We apologize for any inconvenience caused as some of the facilities are outdated.We will continue to strive to devise and provide new services to compensate for the structural problems of buildings.Thank you for taking the time out of your busy schedule to post your valuable opinions.
